Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dennise Conejo Cerrito

Woodbury ,MN

Summary

Dynamic Service Manager with extensive experience at Chipotle Mexican Grill, excelling in customer service and team leadership. Proven track record in resolving complaints and enhancing guest experiences, while effectively training staff and managing inventory. Recognized for strong problem-solving skills and a goal-oriented approach, consistently achieving sales targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle Mexican Grill
02.2025 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Resolved customer complaints in professional and timely manner.

Restaurateur

Chipotle Mexican Grill
10.2023 - 02.2025
  • Select outstanding Crew and leaders.
  • Train every employee effectively.
  • Schedule the team appropriately.
  • Deliver a safe food environment and an excellent guest experience.
  • Achieve your annual sales and cash flow.
  • Create systems and being consistent with them.
  • Maintain the store in an A status in order to keep the R title.

General Manager

Chipotle Grill
09.2021 - 10.2023
  • Select outstanding crew and leaders.
  • Train every employee effectively.
  • Schedule your team appropriately.
  • Deliver a safe food environment and an excellent guest experience.
  • Achieve the annual sales and cash flow plan.


Apprentice

Chipotle Mexican Grill
09.2019 - 09.2021
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Conducted inventory checks weekly.
  • Maintained well-organized mise en place to keep work consistent.
  • Improved kitchen efficiency with effective time management and prioritization of tasks.
  • help with hiring, and training.
  • Execute great schedules having the right people in order to have great shifts.

Service Manager

Chiptole Mexican Grill
10.2017 - 09.2019
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.


Crew Member

Chipotle Mexcian Grill
02.2015 - 10.2017
  • Worked front line
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

LEAP High School
St Paul, MN
07-2015

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Time management
  • Goal oriented
  • Crew leadership
  • Inventory management
  • Staff training and development
  • Relationship building

Certification

  • Certified Medical Interpreter - Est. January 2025

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Service Manager

Chipotle Mexican Grill
02.2025 - Current

Restaurateur

Chipotle Mexican Grill
10.2023 - 02.2025

General Manager

Chipotle Grill
09.2021 - 10.2023

Apprentice

Chipotle Mexican Grill
09.2019 - 09.2021

Service Manager

Chiptole Mexican Grill
10.2017 - 09.2019

Crew Member

Chipotle Mexcian Grill
02.2015 - 10.2017

LEAP High School

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