Supervising Family Service Specialist 1
Department of Children and Families, Division of Child Protection & Permanency
2015.07 - Current (9 years & 2 months)
Hi, I’m
Dennise Mateo
Cinnaminson,NJ
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Work History
Department of Children and Families, Division of Child Protection & Permanency, Cherry Hill, New Jersey
Supervising Family Service Specialist 1
2015.07 - Current (9 years & 2 months)
Job overview
- Designed and maintained a social service delivery system to meet department goals and objectives, including case intake system management.
- Evaluated existing and proposed legislation, providing recommendations for program changes and modifications.
- Analyzed key performance indicators to identify effective strategies and monitored for compliance with federal mandates, case practice quality, and program effectiveness.
- Supervised and mentored staff, providing leadership and routine trainings to ensure continuous professional development.
- Fostered positive relationships and partnerships with community groups, partners, and agencies.
- Acted as Covering Manager for 150-employee office, effectively managing day-to-day operations office budget.
Department of Children and Families, Division of Child Protection & Permanency, Thorofare, NJ
Supervising Family Service Specialist 2 - Permanency Supervisor
2013.09 - 2015.07 (1 year & 10 months)
Job overview
- Implemented policies, procedures, and standards, ensuring the unit was informed and updated agency changes.
- Analyzed data daily using database systems to improve case practice, monitor compliance, and establish trends.
- Maintained quality control and managed day-to-day administrative issues.
Department of Children and Families, Division of Child Protection & Permanency, Vineland, New Jersey
County Service Specialist - Case Practice Specialist
2012.09 - 2013.09 (1 year)
Job overview
- Identified and evaluated service needs within the county, creating and delivering staff development trainings.
- Monitored and researched data to establish patterns and trends for the local office.
- Assessed and improved the overall quality of case practice within the local office based on data analysis.
Department of Children and Families, Division of Youth & Family Services, Voorhees, New Jersey
Supervising Family Service Specialist II - Intake Supervisor
2011.10 - 2012.09 (11 months)
Job overview
- Reviewed investigations involving abuse and neglect within agency timeframes.
- Identified areas of need and coordinated the development of strategies to achieve successful objectives.
- Provided case consultations.
Department of Children and Families, Division of Youth & Family Services, Voorhees, New Jersey
Supervising Family Service Specialist II - Permanency/Resource Supervisor
2010.02 - 2011.10 (1 year & 8 months)
Job overview
- Brainstormed and implemented new recruitment efforts.
- Identified areas of need within Resource Family Recruitment in Camden County and the development of strategies to achieve objectives successfully.
- Managed and evaluated requests for recruitment funds to ensure expenditures are within budget limitations.
Department of Children and Families, Trenton, New Jersey
Program Development Specialist
2009.08 - 2010.02 (6 months)
Job overview
- Conducted study identifying barriers and challenges with data systems, service needs and program.
- Submitted action plans based on evaluations and analysis of data and statistical reports.
- Worked with a project team on state grant that developed a comprehensive 'manage-by-data initiative'.
- Participated in administrative meetings to build our capacity to expand the state's efforts to use data to manage child welfare.
- Chair to the 'managing by data' state grant advisory committee.
Department of Children and Families, Division of Youth & Family Services, Voorhees, New Jersey
Administrative Analyst 1 - Area Quality Coordinator
2007.10 - 2009.08 (1 year & 10 months)
Job overview
- Prepared informative statistical reports containing findings, analyses, conclusions, and recommendations.
- Supervised the planning/installation of administrative improvements including work systems, organizational changes, and program procedures.
- Managed the development of standards and reporting systems for assessing agency performance, and management reporting systems that included workload, compliance rates, and expenditures.
- Reviewed and analyzed current practices and identified areas of improvements, patterns, and trends.
- Spearheaded several projects/committees and Chair to those committees.
Education
Richard Stockton University
Master of Social Work
01.2019
Data Fellows Graduate
Fellows Leadership Manage by Data Program
01.2014
Rowan University
Bachelor of Liberal Arts & Sciences in Sociology, Minor in Psychology
01.1999
Skills
- Data Analysis & Interpretation
- Community Engagement & Administration
- Quality Assurance & Improvement
- Program Development & Management
- Policy Implementation & Compliance
- Staff Supervision & Training
- Budget Planning & Administration
Accomplishments
- Nominated Employee of the Month for October of 2004 – Camden Central District Office
- Awarded Employee of the Month for June of 2005 – Camden Central District Office
- Created, developed, and chaired a Camden County Newsletter Committee, Employee of the month Committee and Local Office CQI Committees
- Spear headed a Camden County Audit Project Team and created the instrument utilized during the audit
- Chair to the 'managing by data' state grant advisory committee.
Timeline
Supervising Family Service Specialist 2 - Permanency Supervisor
Department of Children and Families, Division of Child Protection & Permanency
2013.09 - 2015.07 (1 year & 10 months)
County Service Specialist - Case Practice Specialist
Department of Children and Families, Division of Child Protection & Permanency
2012.09 - 2013.09 (1 year)
Supervising Family Service Specialist II - Intake Supervisor
Department of Children and Families, Division of Youth & Family Services
2011.10 - 2012.09 (11 months)
Supervising Family Service Specialist II - Permanency/Resource Supervisor
Department of Children and Families, Division of Youth & Family Services
2010.02 - 2011.10 (1 year & 8 months)
Program Development Specialist
Department of Children and Families
2009.08 - 2010.02 (6 months)
Administrative Analyst 1 - Area Quality Coordinator
Department of Children and Families, Division of Youth & Family Services
2007.10 - 2009.08 (1 year & 10 months)
Richard Stockton University
Master of Social Work
Data Fellows Graduate
Fellows Leadership Manage by Data Program
Rowan University
Bachelor of Liberal Arts & Sciences in Sociology, Minor in Psychology
Other Specialties/Experience
- Family Team Meeting Coach
- Quality Service Reviewer for the Department of Children and Families
- Federal Consultant/Reviewer for Child and Family Service Reviews (CFSR’s) with the Children’s Bureau
- State Consultant/Reviewer for Child and Family Service Reviews with Department of Children and Families
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