Dennise Mendez
Wylie
Summary
Fluent in English and Spanish, adept at managing high-volume customer interactions and a commitment to creating a positive experiences. Proven ability to resolve complex issues and enhance customer satisfaction while being recognized for strong interpersonal skills with a team-oriented positive attitude. Committed to elevating the customer experience through expert communication, leadership, and a proactive approach to team success.
Overview
7
7
years of professional experience
Work History
Senior Bookseller Specialist
Barnes & Noble
Garland, TX
10.2021 - Current
- Greeted and assisted 100+ customers per shift in person and by phone, building genuine connections to accurately identify customer needs and manage complex custom orders.
- Professionally handled high-volume incoming calls—answering questions, placing orders, and resolving difficult returns, technical order errors, and sensitive customer situations.
- Multi-tasked between floor service, phone support, and daily specialty duties (displays, merchandising, inventory tasks), while checking in with coworkers and offering hands-on support, ensuring the entire team stayed organized and keep the energy high during peak hours.
- Acted as lead on the sales floor in managers’ absence; coworkers relied on me to resolve customer dissatisfaction, event questions, returns, and order issues.
- Trained and mentored new hires on customer service standards, store procedures, and POS operations, with emphasis on specialty areas and high-quality customer interactions.
Shift Leader
Yogurtland
Dallas, TX
05.2019 - 01.2020
- Entrusted with financial and floor leadership, managing end-to-end cash operations and till reconciliations with 100% accuracy while serving as the final authority for complex customer resolutions to ensure a seamless, high-integrity environment.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Associate of Science -
Dallas College
Dallas, TX05-2023
High School Diploma -
Naaman Forest High School
Garland, TX05-2020
Skills
- English & Spanish Fluency
- Organized Data Management
- Conflict Mitigation
- POS System Proficiency
- Microsoft Office Suite
- Google Workspace
- Professional Phone & Digital Etiquette
- Cross-Functional Project Coordination
- High-Volume Communication Management
- Adaptability to New Systems & Policies
Timeline
Senior Bookseller Specialist
Barnes & Noble
10.2021 - Current
Shift Leader
Yogurtland
05.2019 - 01.2020
Associate of Science -
Dallas College
High School Diploma -
Naaman Forest High School