Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Manager
Domino's Pizza
Princeton Junction, Nj
11.2014 - 09.2023
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Provided leadership during times of organizational change or crisis situations.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Managed inventory levels to meet demand without overstocking, reducing waste.
Processed payments for customers using established procedures.
Education
Registered Customer Service Representative - Insurance
University of Central Florida
Orlando, FL
06-2024
International Business Economics - Business Economics
Mercer County Community College
Trenton, NJ
06-2012
High School Diploma -
Trenton Central High School
Trenton, NJ
06-2011
Skills
Expense Tracking
Staff Development
Policy Implementation
Business Development
Business Administration
Workforce Management
Operations Management
Team Leadership
Salesforce Management
Time Management
Sales Techniques
Staff Management
Adaptability and Flexibility
Active Listening
Problem-Solving
Relationship Building
Reliability
Fluent Bilingualism
Languages
Spanish
Professional
Accomplishments
five star over all evaluation during inspections
References
References available upon request.
Timeline
Manager
Domino's Pizza
11.2014 - 09.2023
Registered Customer Service Representative - Insurance
University of Central Florida
International Business Economics - Business Economics