Dennys Nunez
Plainfield
Summary
Versatile and hardworking Loss Prevention professional looking to expand his over 8 years of Loss Preventions experience within the retail and E-Commerce sector and moving towards the management role and developing and leading a team into a successful and effective LP team. Skilled at ensuring accountability is taking and willingness to learn at a fast pace and adapt to new environments and provide new inputs on current policies and procedures.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Progressive insurance Co.
South Plainfield, NJ
06.2024 - Current
- Manage everyday claims from all insureds from start to finish
- Set up the best method of repair or inspections for insureds and claimants
- Determine liability coverage for each claim and conduct an extensive investigation using provided tools and guides to gain the best possible outcome
- Conduct complex coverage liability investigations and communicate coverage concerns with our customers
- Communicate with outside insurance companies to determine final liability for each claim
- Conduct recorded interviews and vehicle damage reviews to determine liability investigations
- Partner with different organizations within the company to come up with an effective coverage solution
- Resolve any customer conflict within the claims process in an effective and compassionate manner
- Work with Lienholders on repossession claims to establish correct coverage
- Conducted multiple investigations resulting in fraud and misrepresentation of a claim while partnering with SIU leadership
Loss Prevention Detective (Part Time)
Boscovs
Woodbridge, NJ
07.2018 - 01.2026
- Providing loss prevention support and awareness through policies, procedures, and personal involvement
- Providing surveillance and assisting police with apprehensions of shoplifters
- Conducting store opening and closing procedures
- Using CCTV surveillance throughout the entire premises
- Answering alarm responses and communicating outcomes to LP leadership and Store Management
- Worked with our claims department in regards to workers compensation claims and customer accidents
- Conducted internal investigations to minimize internal theft within the premises
- Conducted daily safety inspections to ensure the safety of employees and customers
- Completed over 200 external cases totaling over $30,000 in asset recovery
- Completed over 20 internal investigations resulting in immediate terminations and prosecutions within the law enforcement
CSR representative
Mountainview Auto Body
Ridgewood, NJ
01.2024 - 06.2024
- Have the initial interaction with the customer in regards to their collision repair.
- Go over the vehicle with the customers and point out related and unrelated damages from the claim.
- Take high quality photographs of the interior and exterior of the vehicle for the use of insurance purposes and have a main focus on the area of the collision.
- Conduct the initial scans of the vehicle to determine initial codes that is related to the claim and communicate those findings with the estimator onsite
- Using CCC one on a daily basis to perform tasks at hand in regards to estimates and initial photos of each repair order
- Writing preliminary estimates using CCC One based on the guidelines of our DRP partners and what will be needed based on the visual assessment of the collision
- Conduct QC checks of each completed vehicle repaired and provide feedback on the repairs to the shop manager if needed to correct some work from the repair and conduct final scans of the vehicle to ensure codes are not active.
- Providing the customer a summary of the estimate regarding the repair of their vehicle and pointing out how certain areas were repaired or if needed to be replaced.
Loss Prevention Supervisor
The Real Real
Perth Amboy, NJ
11.2021 - 01.2024
- Oversaw the daily operations of Loss Prevention guidelines for the facility.
- Trained and Developed current and new Loss Prevention Specialists into their new roles
- Touch based with the Loss Prevention Assistant Manager and Senior Manager in regards to common trends that have been identified within the facility that affect the outcome of profitability for the company
- Oversaw over $500k in recoveries for the Loss Prevention Team within the first 2 months of Leadership. Over $2 million in recoveries within the first year of ownership of the role
- Oversaw $6 million in recoveries within the second year of managing the Loss Prevention Department
- Communicated and worked with in house leaders from the E-Commerce Center to help identify process errors that have affected the shrink outcome
- Held weekly meetings within the Loss Prevention team to evaluate how we can facilitate our policies and address any concerns within the team
- Oversaw the recovery of over $50k in internal investigations
- Addressed any internal conflicts within the department and helped coordinate an effective outcome working HR leadership
Loss Prevention Investigator
The Real Real
Perth Amboy, NJ
12.2020 - 11.2021
- Conducted High Level Investigations concerning inbound and outbound processes
- Became the lead investigator in company organization with over 2,000 high level investigations completed within a 1 year course
- Led the organization with highest recovery percentage in investigations with a success rate of 75%
- Formed a partnership with Shortage Control and Customer Relations in regards to coming up with proper conclusions to resolve High Value investigations.
- Developed an even broader partnership internally with department leadership within the facility to identify and resolve any discrepancies that would facilitate further processes.
- Conducted an average 60-100 weekly high level investigations in a timely and efficient manner
- Formed new relationships with outside leadership and teams within the company on a retail, and LCO level to efficiently complete investigations
- Identified common trends within the facility and worked with leadership to attend to those shortage trends to minimize loss.
- Launched and helped push a new process that was implemented across all 3 E-Commerce Fulfillment Centers resulting in a reduction of shortage by 75%
- Conducted 10 internal investigations resulting in the recovery of $50,000
- Assisted in the training and development of new loss prevention specialists and investigators
Loss Prevention Specialist
The Real Real
Perth Amboy, NJ
12.2019 - 12.2020
- Review and audit of procedures for all inbound and outbound merchandise.
- Conduct quality inspections on packaging and documentation ensuring all Loss Prevention measures have adhered too.
- Conducted physical building security checks and maintained proper building security standards.
- Conducted shortage and safety inspections and communicated findings to Loss Prevention Manager.
- Recovered $1.1 million in High Value Investigations throughout the course of the first year within the role
- Involved in 5 internal investigations resulting in recovery of $25,000
Asset Protection Associate
Sears
Woodbridge, NJ
11.2017 - 07.2018
- Monitored sales floor activities using closed circuit television equipment or onsite observation
- Adhered to all loss prevention guidelines when it came to apprehension and interview procedures
- Prepared investigation reports that were accurate, complete, concise, and well-organized
- Maintained confidentiality of sensitive information
- Conducted daily audits to identify shrink trends and cooperated with the Asset Protection Manager
- Worked with Store Leadership on recognizing trends within each department and worked on a solution to address it
- Worked with Store Leadership and LP leadership on safety concerns and helped manage any safety related matters coming across the store
- Completed 40 external investigations and completed 10 internal investigations resulting in a recovery of $15,000
Consultative Sales Associate
Sears
Watchung, NJ
07.2016 - 09.2017
- Maintained and developed the Home Improvement department
- Provided exceptional customer service to all our members
- Demonstrated knowledge and shared knowledge of our products to our members
- Engaged with customers to provide a more comfortable environment and provide them a pleasant experience
- Conducted daily inspections of the department to make sure the environment is presentable every day for the customer.
- Trained and helped develop new associates to the department and have them up to date on company policies and sales procedures
- Worked with the Assistant Manager of the department to help recognize trends and helped communicate new ways to improve our sales goals and outcomes
Education
Associates - Criminal Justice
Union County College
Cranford, NJ01.2018
High School - undefined
Plainfield High School
Plainfield, NJ06.2016
Skills
- Critical Thinker
- Team Builder
- Leadership
- Loss Prevention Tactics
- Adaptability
- Risk Assessment
- Accountability
- Caseload management
- Verbal and written communication
- Ecommerce strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Adjuster
Progressive insurance Co.
06.2024 - Current
CSR representative
Mountainview Auto Body
01.2024 - 06.2024
Loss Prevention Supervisor
The Real Real
11.2021 - 01.2024
Loss Prevention Investigator
The Real Real
12.2020 - 11.2021
Loss Prevention Specialist
The Real Real
12.2019 - 12.2020
Loss Prevention Detective (Part Time)
Boscovs
07.2018 - 01.2026
Asset Protection Associate
Sears
11.2017 - 07.2018
Consultative Sales Associate
Sears
07.2016 - 09.2017
Associates - Criminal Justice
Union County College
High School - undefined
Plainfield High School