Denver Mathis
North Charleston,SC
Summary
Diligent customer service representative with excellent multitasking, organizational and time management abilities. Skilled at answering customer inquiries and assisting with customer sales , smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with great customer service representing and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Five Guys Burger And Fries
North Charleston, SC
05.2021 - 08.2024
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Customer Service Representative
Big Lots Stores, Inc.
North Charleston, SC
05.2022 - 08.2023
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers of in-store promotions or pricing specials.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Computer Software And Media Applications
Newberry College
Newberry, SC05-2027
High School Diploma -
Fort Dorchester High School
North Charleston, SC05-2023
Skills
- Customer Service
- Guest Services
- Telephone Management
- Customer Inquiries
- Positive and Professional
- Customer Satisfaction
- Product Knowledge
- Product Recommendations
- Customer Relationship Management (CRM)
- Customer Complaint Resolution
Languages
Spanish
Professional
Timeline
Customer Service Representative
Big Lots Stores, Inc.
05.2022 - 08.2023
Customer Service Cashier
Five Guys Burger And Fries
05.2021 - 08.2024
Computer Software And Media Applications
Newberry College
High School Diploma -
Fort Dorchester High School