Denvil Stevens
Summary
Experienced and proven leader with a demonstrated history of working in the Home Improvement retail and installation industry. Skilled in Process Simplification, Problem Solving, Conflict Resolution, Team Building, Loss Prevention, and Management. Strong sales and communication skills who have excelled in delivering results consistently in challenging environments through effective team building and accountability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
District Installation Manager -HDIS
The Home Depot Inc
08.2022 - Current
- Successfully led a field installation team of 8 to include 4 Area Installation Specialists and 4 Installation Coordinators with the support of local Service Providers - to ensure a great install customer experience delivered to D128's customers and leadership team.
- Effectively managed each job's life cycle post sale, through efficient execution of Pre-Installation Inspection, Job Site Inspection,, completion of job movement activities, and quality installation per FBC and product NOAs.
- In the 1st 6 mos; total backlog reduction of $1.8m ~118 jobs, IR$ vP from ($722k) to $368k ~ 116% comps, POS$ vP ($511k) to $866k ~ 135% comp
Operations Assistant Store Manager
The Home Depot Inc
08.2021 - 08.2022
- Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
- Managed direct reports using the OASM PAL to include 3 Department Supervisors for D31/D94, D90/D96/D91, D78 and D93, 3 CXMs and by extension 200+ associates - 0274 ~ $100m
- Took a team of brand new DSs to achieve some of the best results in LTPA, OF, cage report, and maintained zero Operational outliers for a rolling 2 months.
Specialty/Merchandising Assistant Store Manager
The Home Depot Inc
06.2017 - 08.2021
- Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
- Managed direct reports using the to include 2 Department Supervisors for D23,D59 and D29, D30, D70, D41 and by extension 150+ associates - 0220 ~ $80m
- Took a team of COSs and Specialists and created Pre-Sale and Post-Sale Customer Expectation documents to curtail excessive recurring markdown and loss.
- Merchandising Assistant Store Manager - direct reports 3 Department Supervisors - D28I, D28O and D27
Specialty Assistant Store Manager
The Home Depot Inc
08.2016 - 06.2017
- Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
- Managed direct reports using the to include 2 Department Supervisors for D23,D59 and D29, D30, D70, D41 and by extension 150+ associates - 0220 ~ $90m
Merchandising Assistant Store Manager
The Home Depot Inc
06.2010 - 08.2016
- Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
- Managed direct reports using the to include 2 Department Supervisors for D21, D22, D24, D25, D26, D27, D28, D42 and by extension 150+ associates - 6372 ~ $80m and 6312 ~ $50m
Department Supervisor
The Home Depot Inc
04.2008 - 06.2010
- Supported salaried leadership by overseeing work activity and operations of D21, D22, D30, D42.
- Responsible for key metrics that drive sales, customer experience, productivity, safety and shrink.
- Accountable for team's performance, teaching and training so that customer service expectations can be met and talent planning.
Aeronautical Information Officer
Saint Christopher Air & Seaport Authority (SCASPA)
09.2004 - 09.2005
- Coordinated efforts with Meteorology and Air Traffic Control to ensure the safety, regularity and efficiency of international and regional air navigation.
- Reviewed and approved flight plans by pilots and airline personnel and monitored Information Systems across regional airspace and control towers.
Industrial Arts Teacher
Ministry Of Education - Saint Christopher & Nevis
08.2001 - 09.2004
- Connected classroom content to relevant industry trends to prepare 7th - 11th grade students for future careers in the fields of Woodwork Technology, Technical Drafting, English and Math.
- Promoted a safe and inclusive classroom environment where all students felt supported in their learning journey.
Education
Bachelor of Science - Urban And Regional Planning
Florida Atlantic University
Fort Lauderdale, FL06.2010
Associate of Arts - Architectural And Building Technology
Edison Community College
Naples06.2007
Certification - Construction Technology
Clarence Fitzroy Bryant College
Basseterre, St Kitts06.2001
Skills
- Customer Service
- Labor Management
- Analytical and Critical Thinking
- Management
- Decision-Making
- Problem-Solving
- Performance Analysis
- Data Analysis
Certification
A2E Business Fundamentals
- McKinsey & Company - June, 2021
- McKinsey & Company - June, 2021
- McKinsey & Company - March, 2021
- McKinsey & Company - March, 2021
Timeline
District Installation Manager -HDIS
The Home Depot Inc
08.2022 - Current
Operations Assistant Store Manager
The Home Depot Inc
08.2021 - 08.2022
Specialty/Merchandising Assistant Store Manager
The Home Depot Inc
06.2017 - 08.2021
Specialty Assistant Store Manager
The Home Depot Inc
08.2016 - 06.2017
Merchandising Assistant Store Manager
The Home Depot Inc
06.2010 - 08.2016
Department Supervisor
The Home Depot Inc
04.2008 - 06.2010
Aeronautical Information Officer
Saint Christopher Air & Seaport Authority (SCASPA)
09.2004 - 09.2005
Industrial Arts Teacher
Ministry Of Education - Saint Christopher & Nevis
08.2001 - 09.2004
Bachelor of Science - Urban And Regional Planning
Florida Atlantic University
Associate of Arts - Architectural And Building Technology
Edison Community College
Certification - Construction Technology
Clarence Fitzroy Bryant College
A2E Business Fundamentals
- McKinsey & Company - June, 2021
- McKinsey & Company - June, 2021
- McKinsey & Company - March, 2021
- McKinsey & Company - March, 2021
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