Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denvil Stevens

Summary

Experienced and proven leader with a demonstrated history of working in the Home Improvement retail and installation industry. Skilled in Process Simplification, Problem Solving, Conflict Resolution, Team Building, Loss Prevention, and Management. Strong sales and communication skills who have excelled in delivering results consistently in challenging environments through effective team building and accountability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

District Installation Manager -HDIS

The Home Depot Inc
2022.08 - Current
  • Successfully led a field installation team of 8 to include 4 Area Installation Specialists and 4 Installation Coordinators with the support of local Service Providers - to ensure a great install customer experience delivered to D128's customers and leadership team.
  • Effectively managed each job's life cycle post sale, through efficient execution of Pre-Installation Inspection, Job Site Inspection,, completion of job movement activities, and quality installation per FBC and product NOAs.
  • In the 1st 6 mos; total backlog reduction of $1.8m ~118 jobs, IR$ vP from ($722k) to $368k ~ 116% comps, POS$ vP ($511k) to $866k ~ 135% comp

Operations Assistant Store Manager

The Home Depot Inc
2021.08 - 2022.08
  • Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
  • Managed direct reports using the OASM PAL to include 3 Department Supervisors for D31/D94, D90/D96/D91, D78 and D93, 3 CXMs and by extension 200+ associates - 0274 ~ $100m
  • Took a team of brand new DSs to achieve some of the best results in LTPA, OF, cage report, and maintained zero Operational outliers for a rolling 2 months.

Specialty/Merchandising Assistant Store Manager

The Home Depot Inc
2017.06 - 2021.08
  • Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
  • Managed direct reports using the to include 2 Department Supervisors for D23,D59 and D29, D30, D70, D41 and by extension 150+ associates - 0220 ~ $80m
  • Took a team of COSs and Specialists and created Pre-Sale and Post-Sale Customer Expectation documents to curtail excessive recurring markdown and loss.
  • Merchandising Assistant Store Manager - direct reports 3 Department Supervisors - D28I, D28O and D27

Specialty Assistant Store Manager

The Home Depot Inc
2016.08 - 2017.06
  • Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
  • Managed direct reports using the to include 2 Department Supervisors for D23,D59 and D29, D30, D70, D41 and by extension 150+ associates - 0220 ~ $90m

Merchandising Assistant Store Manager

The Home Depot Inc
2010.06 - 2016.08
  • Supported the Store Manager and collaborate with peer ASMs by driving Safety, Customer Experience, Growth and Productivity, Shrink, Engagement and Talent.
  • Managed direct reports using the to include 2 Department Supervisors for D21, D22, D24, D25, D26, D27, D28, D42 and by extension 150+ associates - 6372 ~ $80m and 6312 ~ $50m

Department Supervisor

The Home Depot Inc
2008.04 - 2010.06
  • Supported salaried leadership by overseeing work activity and operations of D21, D22, D30, D42.
  • Responsible for key metrics that drive sales, customer experience, productivity, safety and shrink.
  • Accountable for team's performance, teaching and training so that customer service expectations can be met and talent planning.


Aeronautical Information Officer

Saint Christopher Air & Seaport Authority (SCASPA)
2004.09 - 2005.09
  • Coordinated efforts with Meteorology and Air Traffic Control to ensure the safety, regularity and efficiency of international and regional air navigation.
  • Reviewed and approved flight plans by pilots and airline personnel and monitored Information Systems across regional airspace and control towers.

Industrial Arts Teacher

Ministry Of Education - Saint Christopher & Nevis
2001.08 - 2004.09
  • Connected classroom content to relevant industry trends to prepare 7th - 11th grade students for future careers in the fields of Woodwork Technology, Technical Drafting, English and Math.
  • Promoted a safe and inclusive classroom environment where all students felt supported in their learning journey.

Education

Bachelor of Science - Urban And Regional Planning

Florida Atlantic University
Fort Lauderdale, FL
06.2010

Associate of Arts - Architectural And Building Technology

Edison Community College
Naples
06.2007

Certification - Construction Technology

Clarence Fitzroy Bryant College
Basseterre, St Kitts
06.2001

Skills

  • Customer Service
  • Labor Management
  • Analytical and Critical Thinking
  • Management
  • Decision-Making
  • Problem-Solving
  • Performance Analysis
  • Data Analysis

Certification

A2E Business Fundamentals
  • McKinsey & Company - June, 2021


Management Accelerator Program
  • McKinsey & Company - June, 2021


Business Strategy
  • McKinsey & Company - March, 2021


Problem Solving
  • McKinsey & Company - March, 2021

Timeline

District Installation Manager -HDIS

The Home Depot Inc
2022.08 - Current

Operations Assistant Store Manager

The Home Depot Inc
2021.08 - 2022.08

Specialty/Merchandising Assistant Store Manager

The Home Depot Inc
2017.06 - 2021.08

Specialty Assistant Store Manager

The Home Depot Inc
2016.08 - 2017.06

Merchandising Assistant Store Manager

The Home Depot Inc
2010.06 - 2016.08

Department Supervisor

The Home Depot Inc
2008.04 - 2010.06

Aeronautical Information Officer

Saint Christopher Air & Seaport Authority (SCASPA)
2004.09 - 2005.09

Industrial Arts Teacher

Ministry Of Education - Saint Christopher & Nevis
2001.08 - 2004.09

Bachelor of Science - Urban And Regional Planning

Florida Atlantic University

Associate of Arts - Architectural And Building Technology

Edison Community College

Certification - Construction Technology

Clarence Fitzroy Bryant College
A2E Business Fundamentals
  • McKinsey & Company - June, 2021


Management Accelerator Program
  • McKinsey & Company - June, 2021


Business Strategy
  • McKinsey & Company - March, 2021


Problem Solving
  • McKinsey & Company - March, 2021
Denvil Stevens