Denza Sanon
Miami,FL
Summary
Results-driven professional with a strong foundation in customer service and sales. Consistently exceeds performance goals while building lasting client relationships and enhancing satisfaction. Utilizes strategic problem-solving skills to streamline processes and improve organizational efficiency.
Overview
9
9
years of professional experience
Work History
Loan Officer
Space Coast Credit Union
07.2025 - Current
- Developed strong relationships with clients, providing personalized guidance throughout the loan application process.
- Coordinated documentation and ensured compliance with lending regulations to facilitate timely loan processing.
- Evaluated borrower creditworthiness through detailed financial analysis and risk assessment.
- Streamlined workflows to enhance efficiency in loan approvals and improve turnaround times.
- Monitored monthly performance and adjusted strategies to consistently meet or exceed goals.
Customer Service Professional
American Express
03.2022 - 01.2025
- Surpassed performance goals through resourceful, organized, and customer-centric interactions.
- Assisted a high volume of customers daily with a positive attitude and commitment to customer satisfaction.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Strengthened customer relationships through effective interpersonal and communication skills.
- Guided new hires through onboarding process to clarify job responsibilities. joining the team assisting with inquiries about new roles.
Customer Service Representative
Amazon
05.2020 - 02.2022
- Delivered excellent customer service, resulting in consistent 97% customer satisfaction rating.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Identified customer issues and determined root causes to effectively resolve complaints.
- Handled customer telephone calls promptly, minimizing on-hold wait times.
Office Assistant
Denson Protective Services
03.2019 - 04.2020
- Provided clerical support, addressing routine and special requirements.
- Interacted with customers & businesses by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Sales Representative
OneTouch Direct
02.2018 - 01.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering advice on purchases and promoting additional products.
- Exceeded goals for new accounts in single sales cycle.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
Education
Bachelor of Arts - Communications
Florida International University
Miami, FL04-2021
Skills
- Financial product knowledge
- Customer Service
- Client engagement
- Administrative support
- MS Office
- Problem-solving skills
- Multitasking
- Team collaboration
- Relationship building and management
Timeline
Loan Officer
Space Coast Credit Union
07.2025 - Current
Customer Service Professional
American Express
03.2022 - 01.2025
Customer Service Representative
Amazon
05.2020 - 02.2022
Office Assistant
Denson Protective Services
03.2019 - 04.2020
Sales Representative
OneTouch Direct
02.2018 - 01.2019
Bachelor of Arts - Communications
Florida International University