Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Denzel Amoani

West Chester,OH

Summary

Technical support professional prepared for this role with track record in maintaining and troubleshooting systems. Proven ability to adapt to changing needs while ensuring team collaboration and reliable results. Known for technical proficiency and proactive approach to problem-solving.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Assistant

Spark Technology Group
03.2020 - 02.2021
  • Assisted in troubleshooting technical issues, improving response time and user satisfaction.
  • Supported implementation of software updates, ensuring seamless transitions for end-users.
  • Coordinated training sessions for new staff on system usage and best practices.
  • Documented technical procedures, enhancing knowledge sharing among team members.
  • Implemented rigorous backup protocols to safeguard critical data from loss or corruption due to unforeseen events or system failures.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.

IT Help Desk Technician

Lemaf Tech
05.2019 - 01.2020
  • Resolved technical issues through remote support and in-person troubleshooting for end-users.
  • Assisted users with software installations and configuration of hardware peripherals.
  • Documented support interactions and solutions in ticketing system for knowledge base improvement.
  • Collaborated with team members to streamline help desk processes, enhancing response times.
  • Monitored system performance, identifying potential issues before they impacted users.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Computer Engineering

University of Cincinnati
Cincinnati, OH
12-2025

Skills

  • Equipment management
  • Operations support
  • Technical diagnosis
  • Document processing
  • Mechanical skills
  • Hardware maintenance
  • Network configuration
  • Diagnostics procedures
  • Tech support
  • Operating systems
  • Filing and data archiving
  • Software installation

Certification

  • CAP - Certified Administrative Professional
  • C++ License - december 2025

Timeline

Technical Assistant

Spark Technology Group
03.2020 - 02.2021

IT Help Desk Technician

Lemaf Tech
05.2019 - 01.2020

Bachelor of Science - Computer Engineering

University of Cincinnati