Denzel Brown
Northport
Summary
Dynamic Senior Business Relationship Manager with a proven track record at Alabama Credit Union, leveraging financial acumen and exceptional communication skills to drive revenue growth. Successfully identified process improvements, enhancing efficiency and customer satisfaction. Expert in client engagement, consistently delivering tailored solutions that foster long-term partnerships and exceed performance metrics.
Overview
17
17
years of professional experience
Work History
SENIOR BUSINESS RELATIONSHIP MANAGER
ALABAMA CREDIT UNION
05.2015 - Current
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Commitment in monitoring regulatory landscapes ensured compliance with industry standards.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Collaborated closely with product development teams to ensure alignment between client requirements and offerings.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
- Conducted thorough market research to identify emerging trends and inform business development efforts.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
Relationship Manager
Wells Fargo
11.2008 - 04.2015
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
Associate of Applied Science - CRIMINAL JUSTICE
ITT Technical Institute
Birmingham, ALSkills
- Operations management
- Workload management
- Client engagement
- Influencing skills
- Forecasting
- Revenue generation
- Competitive analysis
- Financial acumen
- Customer service
- Time management
- Attention to detail
- Excellent communication
Timeline
SENIOR BUSINESS RELATIONSHIP MANAGER
ALABAMA CREDIT UNION
05.2015 - Current
Relationship Manager
Wells Fargo
11.2008 - 04.2015
Associate of Applied Science - CRIMINAL JUSTICE
ITT Technical Institute
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