Denzel Hunter
Piedmont,SC
Summary
Dynamic Shift Supervisor with a proven track record at MAU Work Force Solutions, excelling in staff development and workplace safety. Spearheaded initiatives that significantly enhanced team productivity and customer satisfaction, while fostering a culture of safety and collaboration. Expertise in employee training and conflict resolution, resulting in a notable reduction in employee turnover.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
MAU Work Force Solutions
Michelin Prime Greenville SC
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
High School Diploma -
West Side High School
Anderson SC06.2013
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Motivation
- Staff Development
- Safety understanding
- Safety awareness
Timeline
Shift Supervisor
MAU Work Force Solutions
03.2021 - Current
High School Diploma -
West Side High School