Denzel J Henry D
Cleveland
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
General Manager
Urban Market
01.2024 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Car Salesperson
North Coast Auto Mall
03.2022 - 12.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Retail Sales Associate
Best Buy
07.2019 - 03.2021
- Maintained customer loyalty with consistent and high-quality service
- Increased sales by suggesting related products and services
- Built attractive displays and properly merchandised items
- Participated in learning opportunities and store meetings
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
- Recommended merchandise to suit customer budget and preferences
Technology Sales Specialist
Metro Pcs
02.2019 - 06.2019
- Promoted sales by supporting field team needs with technical product expertise
- Brought in [Number]+ new customers per quarter by continuously researching and identifying prospects
- Helped customers enhance operations with personalized recommendations for products and services
Team Member
Nak's
03.2016 - 04.2019
- Supported fellow team members with regular tasks and activities
- Processed incoming deliveries, moved product through staging, and organized in storage areas
Education
Diploma - undefined
Lincoln west High school
Cleveland, Ohio06.2020
Skills
- Positive and professional
- Creative
- Training Programs
- Excellent Customer Service
- Reliable
- Quick learner
- Leadership Support
- Trustworthy
- Bilingual
- Team Player
Languages
Spanish
Full Professional
Timeline
General Manager
Urban Market
01.2024 - 12.2024
Car Salesperson
North Coast Auto Mall
03.2022 - 12.2023
Retail Sales Associate
Best Buy
07.2019 - 03.2021
Technology Sales Specialist
Metro Pcs
02.2019 - 06.2019
Team Member
Nak's
03.2016 - 04.2019
Diploma - undefined
Lincoln west High school
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