Denzel Marshall
South Plainfield,NJ
Summary
A respected and personable professional with experience handling interactions with disgruntled customers and coworkers within demanding and fast-paced settings. Dedicated to delivering exceptional customer service and possessing strong safety and observation skills to establish a secure and welcoming environment for both staff and clientele.
Overview
10
10
years of professional experience
Work History
Sales Associate
The UPS Store
South Plainfield, NJ
07.2024 - Current
- Handle cash, credit, and other payment methods efficiently while ensuring correct change is provided.
- Prepare and process shipments for domestic and international destinations, including packaging, labeling, and weighing packages.
- Maintain a clean, organized, and well-stocked store environment, ensuring products are easy to locate.
- Assist customers with their shipping, printing, and retail needs, providing recommendations as necessary.
Ramp Agent
Delta Air Lines
Atlanta, GA
01.2021 - 01.2023
- Entrusted with the vital responsibility of ensuring the proper securing of all cargo and baggage, while meticulously adhering to safety protocols during ground handling operations
- Communicate effectively with other ramp agents, pilots, and other airport personnel to ensure the safe and efficient operation of the aircraft
- Maintain accurate records of all cargo and baggage that is loaded onto and unloaded from the aircraft
- Provide excellent customer service to passengers and responding to their questions and concerns
Security Screener
UNIFI
Atlanta, GA
01.2021 - 12.2021
- Overall responsibilities included safeguarding the airport, its passengers, and employees by diligently detecting and preventing the transportation of prohibited items and weapons
- Enforce security procedures established by the Transportation Security Administration (TSA)
- In the event of a security breach or incident, act swiftly to contain the situation, alert relevant authorities, and implement appropriate security measures
Security Guard
Social at Midtown
Gainesville, FL
01.2015 - 01.2018
- Monitoring premises to detect and deter suspicious activity or security breaches
- Provide directions, and information to visitors, employees, and tenants, while also addressing inquiries and concerns in a professional and courteous manner
- Responding promptly and appropriately to security incidents, emergencies, alarms, or disturbances, and taking necessary action to mitigate risks and protect people and property
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Education
Security Certificate -
Job Corp Graduate
01.2017
GED Certificate -
Florida Youth Challenge Academy School
Starke, FL01.2013
Skills
- Communication
- Conflict Resolutions
- Adaptable
- Organized
- Observant
- Hospitality
- Team builder
Timeline
Sales Associate
The UPS Store
07.2024 - Current
Ramp Agent
Delta Air Lines
01.2021 - 01.2023
Security Screener
UNIFI
01.2021 - 12.2021
Security Guard
Social at Midtown
01.2015 - 01.2018
Security Certificate -
Job Corp Graduate
GED Certificate -
Florida Youth Challenge Academy School
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