Denzel Mugira
Shelbyville,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Enthusiastic, Driven, Innovative, and highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain full-time position that offers professional challenges, while utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
Safaricom
04.2022 - 09.2023
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Generated new leads through networking and attending industry events.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Fast Food Team Member
Chicken Inn
10.2020 - 02.2022
- Enhanced customer satisfaction by providing efficient and friendly service at counter and drive thru.
- Maintained clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Assisted in inventory management, ensuring optimal stock levels for uninterrupted daily operations.
- Supported team morale through active participation in training sessions, sharing best practices, and fostering positive work atmosphere.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
- Minimized food waste with proper storage techniques, timely rotation of perishable items, and diligent monitoring of expiration dates.
- Assisted in employee training, leading new team members through orientation processes, demonstrating tasks, and offering constructive feedback on performance improvement opportunities.
- Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.
- Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of dining area.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Made change and returned correct cash and coin to patrons.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
Midas International High School
Nairobi,Kenya11.2020
Skills
- Product and Service Sales
- Product Promotions
- Informed Product Selections
- Merchandise Receiving and Handling
- Attention to Detail
- Creative Thinking
- Excellent Written and Verbal Communication
- Flexible Hours
- Customer Service
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Sales Representative
Safaricom
04.2022 - 09.2023
Fast Food Team Member
Chicken Inn
10.2020 - 02.2022
High School Diploma -
Midas International High School
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