Denzel Nortelus
Orlando
Summary
Motivated and enthusiastic sales professional with over 5 years of experience in customer engagement, product education, and sales execution across leading brands like Apple and Nike. Adept at communicating value, identifying customer needs, and following proven scripts and sales processes. Seeking to leverage these skills to grow within a cybersecurity sales team at ThreatLocker as a Sales Development Representative.
Overview
9
9
years of professional experience
Work History
Product Zone Sales Specialist
Apple
Orlando
10.2023 - Current
- Provide tailored tech solutions to diverse customers through consultative sales conversations.
- Educate customers using product knowledge and storytelling to help them understand technology’s impact.
- Collaborate in a team-driven, fast-paced environment to meet and exceed customer satisfaction metrics.
- Monitored sales trends to suggest improvements in product displays and promotions.
Studio Representative
CADY
Orlando
07.2022 - 01.2023
- Handle high volumes of client interactions with professionalism and clarity.
- Complete data entry tasks and maintain customer records accurately.
- Support internal studio operations and customer check-ins, contributing to smooth daily workflow.
- Managed client inquiries and provided information on services offered.
Sales Athlete
Nike
Orlando
08.2019 - 03.2022
- Delivered enthusiastic product pitches using strong brand knowledge.
- Adapted quickly in high-traffic retail settings while providing an exceptional service experience.
- Supported training and development of new team members in core sales practices and technology features.
- Engaged customers with product knowledge and brand storytelling.
Store Manager / Assistant Manager / Sales Associate
Journeyz Kidz
Jensen Beach
01.2017 - 01.2019
- Managed daily store operations, including team training, sales goal tracking, and customer experience strategy.
- Championed store-level customer engagement and product recommendations.
- Recruited and mentored team members while maintaining inventory and sales process accuracy.
- Trained and mentored staff on customer service standards.
- Managed daily operations to ensure smooth store functionality.
- Conducted staff performance evaluations and provided feedback.
- Coordinated scheduling to optimize workforce efficiency and coverage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Education
Associate of Arts - Digital Media
Valencia College
Orlando, FL12-2022
Skills
- Lead Qualification & Prospect Outreach
- Script-Based Selling & Product Education
- Customer Relationship Management
- Fast-Paced & High-Volume Environments
- Upselling & Cross-Selling Techniques
- Strong Verbal Communication & Listening
- Tech-Savvy & Quick Learner of New Tools
- Team Collaboration & Adaptability
- Photography and Creative Direction
- Sales analytics
- Product education
- Customer engagement
- Customer relationship management
- Brand storytelling
- Closing techniques
- Customer service and care
- Upselling and cross selling
Timeline
Product Zone Sales Specialist
Apple
10.2023 - Current
Studio Representative
CADY
07.2022 - 01.2023
Sales Athlete
Nike
08.2019 - 03.2022
Store Manager / Assistant Manager / Sales Associate
Journeyz Kidz
01.2017 - 01.2019
Associate of Arts - Digital Media
Valencia College