Dedicated professional seeking challenging full-time position utilizing strong interpersonal, time management, and problem-solving skills. Organized and reliable with ability to juggle multiple priorities. Proven track record of taking on additional responsibilities to support team objectives. Detail-oriented team player with exceptional organizational abilities, capable of managing multiple projects simultaneously with precision.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager Coordinator
Care-Lync
Philadelphia, PA
02.2025 - Current
Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and
Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
Collaborated with DDSN Job Coach and Community Outreach resource providers to offer clients access to community services.
Manage approximately 20 calls, emails and faxes daily.
Case Manager
Columbus Medical Group
Augusta, Georgia
10.2024 - 02.2025
Helps people with intellectual challenges to coordinate community services.
Facilitates information gathering for support plans.
Obtains and arranges necessary clinical assessments.
Reviews interventions and clinical information prior to ISP meetings.
Aids families in finding cost-effective community support options.
Assists with Medicaid eligibility applications and maintenance tasks.
Identifies needed services through agency resources.
Monitors Medicaid renewal dates and aids in paperwork submission.
Documents eligibility details in individual records.
Ensures participation in ISP's outlined services and activities.
Determines if services meet individual needs and expectations.
Meets individuals or families on request or necessity basis.
Adjusts ISP meeting schedules based on family availability.
Conducts yearly reviews to summarize prior plans effectively.
Recognizes individual's future vision, needs, preferences, and goals for the ISP.
Organizes arrangements for service utilization by the person.
Maintains required monthly contact as per DDSN guidelines towards outcomes in the ISP.
Records all interactions and services provided in case notes.
Aligns all actions with established support plans.
Responds quickly to identified problems, reporting them appropriately.
Available after hours for crisis assistance to families or individuals.
Submits required reports by set deadlines.
Adheres to professional standards as per internal policies.
Ensures timely completion of recertification processes.
Managed appropriately 20 calls emails and fax daily.
Case Manager
You Matter Counseling And Consulting
Columbia, SC
12.2019 - 08.2022
Helped patients receive appropriate, high-quality care with reasonable results.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Assisted personnel with assessments to identify student academic level and guide instruction.
Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Evaluated treatment plans against individual goals and healthcare standards.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
Manage approximately 30 incoming calls and emails daily.
Care Coordinator
TRMC
Orangeburg, SC
03.2010 - 05.2019
Used company software and databases to maintain records of services performed and patient conditions.
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Built strong relationships with clients to deliver emotional support and companionship.
Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Facilitated patient access to specialized medical services by building network of healthcare provider partnerships.
Manage approximately 30 incoming calls, emails and fax daily.