Deon Coleman
Clinton,MD
Summary
Adept Master Barber and Proprietor with a proven track record of enhancing customer satisfaction and growing profits by $10,000 in 2022 at Heavy Cutz. Specializes in moustache trimming and excels in verbal communication, ensuring client needs are met with precision. Skilled in creating marketing strategies that significantly increase revenue and client base. Creative Business Owner with exceptional background spent in hospitality. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
25
25
years of professional experience
Work History
Master Barber
Heavy Cutz
03.2019 - Current
- Consulted with clients to assess personal style preferences and unique needs.
- Promoted business with effective sales and marketing strategies.
- Devised marketing and sales strategies to maximize business success.
- Styled hair according to customer preferences.
- Maintained master calendar of appointments and employee shifts.
- Managed business customer service, responding to requests and concerns promptly.
- Kept business compliant with applicable government standards.
- Grew profits by $10,000 in 2022 through effective management of operations, team performance and customer relations strategies.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Counted and documented opening and closing cash amounts daily.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Proprietor
HEAVY RIBS AND CHICKEN
01.2015 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Professional Driver
UPS
09.1999 - 06.2010
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained UPS endorsement without lapse.
- Kept completely clean driving record with no reportable incidents.
- Operated 24 ft delivery truck while following all safety protocols and procedures.
- Updated records with mileage, times, and expenses.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Obtained signatures from customers upon delivery of goods.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
Education
High School Diploma -
Annapolis High School
Annapolis, MD06.1989
Skills
- Moustache Trimming
- Beard trimming skills
- Appointment Scheduling
- Sanitation Practices
- Customer safety
- Client Consultations
- Product Knowledge
- Accurate money handling
- Licensed in Maryland
- Clippers usage
- Continuing education
- Verbal communication strength
Vocalist
I am an active member of my community and a member of various choirs and small groups. I am a consistent member of my community church mens choir.
Timeline
Master Barber
Heavy Cutz
03.2019 - Current
Proprietor
HEAVY RIBS AND CHICKEN
01.2015 - Current
Professional Driver
UPS
09.1999 - 06.2010
High School Diploma -
Annapolis High School
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