Summary
Overview
Work History
Education
Skills
Additional Information - Skills And Competencies
Timeline
Generic

Deon Mack

Fairfield

Summary

Experienced in cannabis dispensary operations, with a focus on customer care, team leadership, and regulatory compliance. Skilled in improving workflows, enhancing patient experiences, and helping teams meet goals. Excellent at training staff, boosting customer satisfaction, and optimizing processes for greater efficiency. Passionate about contributing to the success of a growing dispensary and advancing within the cannabis industry.

Overview

7
7
years of professional experience

Work History

Assistant Fertigation Manager

King City Gardens
10.2023 - Current
  • Utilized advanced monitoring systems (Growlink) to manage environmental factors for plant growth, ensuring optimal conditions for cannabis cultivation.
  • Lead the setup and maintenance of grow rooms, including irrigation, sensors, and environmental control systems.
  • Conducted routine plant health assessments and adjustments to nutrient feeds, pH, and EC levels to maximize plant health and yield.
  • Performed maintenance on equipment and systems essential to cultivation, ensuring compliance with safety protocols.
  • Proficient in using Growlink ( an advanced monitoring software used for sending feeds, monitoring Ph and Ec using moisture sensors inside substrate mediums remotely via Growlink website and or app on smart phone).
  • Analyze and or adjust Ph and Ec in batch tanks in order to maximize efficiency of plants.
  • Calibrate Ph and Ec probes regularly to ensure accuracy.
  • Collect and analyze Run-Off and shot volume to ensure plants are getting proper nutrients and adjust feeds accordingly.
  • Complete preventative maintenance on 30,000 gallon RO ( Reverse Osmosis) machine, Including changing filters and flushing out filter membranes using anti-scalent solution.
  • Maintaining and cleaning batch tanks in order to keep tanks sterile and free of bad anaerobic and aerobic bacteria.
  • Lead the team in setting up grow rooms to be filled and ready to go into flower cycle such as ( Irrigation lines, drip emitters, moisture-temperature-EC sensors and also environment control.

Patient Consultant Supervisor

Shangri-La Dispensaries
01.2023 - 10.2023
  • Supervised a team of Patient Consultants to ensure excellent service and compliance with Ohio’s Medical Marijuana Control Program (MMCP).
  • Trained staff on medical cannabis products, patient consultations, and MMCP regulations to ensure accurate, compassionate, and compliant interactions.
  • Enhanced patient experience by providing personalized cannabis recommendations based on medical needs and preferences.
  • Managed sales floor operations to ensure seamless daily workflows.
  • Trained and mentored staff on product knowledge, patient interaction, and compliance with MMCP guidelines.
  • Conducted cash handling, register reconciliations, and end-of-day reporting with 100% accuracy.


Horticulture Technician

Weed Man Lawn Care/ The Mosquito Authority
09.2021 - 02.2023
  • Provided exceptional customer service by assisting clients in selecting appropriate plants for their specific needs based on site conditions.
  • Applied fertilizers, weed control treatments, and pest management strategies, ensuring optimal plant health and growth
  • Used knowledge of soil science and plant biology to enhance growth and prevent issues.
  • Ensured proper safety and compliance procedures when handling chemicals, pesticides, and fertilizers, which can be applied to maintaining a safe and regulated environment.
  • Monitored grass/plant conditions and adjusted treatments to address issues such as disease, pests, and nutrient deficiencies, a key responsibility in maintaining healthy grass/plants.

Inventory and Product Handling Specialist

Cornerstone Brands
03.2018 - 10.2021
  • Operated forklifts and pallet jacks to safely move products and supplies to designated areas within the warehouse.
  • Monitored and tracked inventory levels.
  • Accurately labeled and organized products for efficient inventory management and ensured proper documentation for compliance.
  • Completed daily cycle counts to maintain accuracy of records.

Education

Associate of Science - Biology

Shawnee State University
Portsmouth, OH

Bachelor of Science - Business Science

Northern Kentucky University
Highland Heights, KY
03.2025

Associate of Science - Cannabis

Cleveland School of Cannabis
Cleveland, OH
06.2023

Skills

  • Cannabis Product Knowledge
  • Cash Handling & Point of Sale (POS)
  • Conflict Resolution
  • Regulatory Compliance
  • Inventory Management
  • Customer service
  • Time Management & Multitasking
  • Horticulture
  • Team leadership
  • Decision-making

Additional Information - Skills And Competencies

  • Management: Team Leadership, Staff Training & Development, Operations Oversight
  • Cannabis Expertise: Dispensary Operations, Patient Navigation, Cannabis Cultivation Techniques
  • Compliance: Adherence to MMCP and federal regulations, Inventory Management
  • Technical Proficiencies: Growlink, Process Improvement, Budget Management
  • Certifications: Six Sigma, Commercial Cultivation Operations, Cannabis Law & Policy
  • Analytical Skills: Applying scientific methods and analytical skills to solve business problems.
  • Technology Proficiency: Using contemporary information technology tools and business software applications.
  • Global Business Understanding: Comparing and contrasting local and global business environments.
  • Ethical Awareness: Demonstrating awareness of ethical issues and social responsibilities.

Timeline

Assistant Fertigation Manager

King City Gardens
10.2023 - Current

Patient Consultant Supervisor

Shangri-La Dispensaries
01.2023 - 10.2023

Horticulture Technician

Weed Man Lawn Care/ The Mosquito Authority
09.2021 - 02.2023

Inventory and Product Handling Specialist

Cornerstone Brands
03.2018 - 10.2021

Associate of Science - Biology

Shawnee State University

Bachelor of Science - Business Science

Northern Kentucky University

Associate of Science - Cannabis

Cleveland School of Cannabis

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Deon Mack