Deon Mqokozo
West Palm Beach
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Ballenisles Country Club
10.2016 - 05.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Supervisor
Fenway Golf Club
05.2017 - 10.2019
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Supervisor
MarALago
10.2019 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Server Supervisor
Fenway Golf Club
04.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
The CDL School
LakeWorth Associate of Arts - Restaurant Management
University Of Cape Town
02.2020
Associate of Arts - Marketing Diploma
Durban University Of Technology
Durban12.2007
Skills
- Greeting and Seating Guests
- Food and Beverage Service
- Dining Room Management
- Work Station Assignments
Certification
CDL Class A License
Timeline
Server Supervisor
Fenway Golf Club
04.2022 - Current
Supervisor
MarALago
10.2019 - 05.2022
Server Supervisor
Fenway Golf Club
05.2017 - 10.2019
Server
Ballenisles Country Club
10.2016 - 05.2017
The CDL School
Associate of Arts - Restaurant Management
University Of Cape Town
Associate of Arts - Marketing Diploma
Durban University Of Technology