Deona Bing
Cocoa,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Office Coordinator
Surgery Consultations of Florida
Orlando, Fl
03.2025 - 02.2026
- Coordinated patient scheduling for surgical consultations and follow-up appointments.
- Managed office supplies and equipment to ensure efficient workflow.
- Assisted in maintaining patient records and ensuring confidentiality compliance.
- Managed office inventory and placed new supply orders.
- Greeted visitors and directed them to the appropriate area or person.
Freight Team Associate
Home Depot
Merritt Island, FL
04.2024 - 09.2024
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Unloaded trucks using forklift or other manual methods as needed.
- Performed daily cycle counts to ensure accuracy of inventory on hand.
- Ensured compliance with all safety regulations in the warehouse environment.
- Communicated effectively with supervisors regarding any delays or issues that arose during shift work.
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines.
HHA
Sandcastle Homecare
Cocoa, FL
09.2023 - 04.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Maintained accurate records of patient care, condition, progress and concerns.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
Customer Service Associate
Walgreens
Cocoa, FL
11.2020 - 09.2023
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
Data Entry Specialist
CDR Maguire
Merritt Island, FL
08.2021 - 02.2022
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Maintained client confidence by keeping information confidential.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
Store Assistant
Chevron (Happy's)
Cocoa, FL
09.2020 - 11.2020
- Greeted customers and provided assistance with product inquiries.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Processed customer payments using cash register and credit card machines.
- Maintained cleanliness of sales floor and backroom areas.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Some College (No Degree) - CNA (pending state test)
CNA KWIK Track
Orlando02.2022
High School Diploma -
Cocoa High School
Cocoa, FL05.2019
Skills
- Clerical Support
- Regulatory Compliance
- Problem Resolution
- Customer Service
- Flexible
- Dependable
Certification
- CPR 2022
- CPR 2024
Timeline
Office Coordinator
Surgery Consultations of Florida
03.2025 - 02.2026
Freight Team Associate
Home Depot
04.2024 - 09.2024
HHA
Sandcastle Homecare
09.2023 - 04.2024
Data Entry Specialist
CDR Maguire
08.2021 - 02.2022
Customer Service Associate
Walgreens
11.2020 - 09.2023
Store Assistant
Chevron (Happy's)
09.2020 - 11.2020
High School Diploma -
Cocoa High School
Some College (No Degree) - CNA (pending state test)
CNA KWIK Track