Deondra Arline
Little Rock,AR
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Empathetic Certified Nursing Assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pain Treatment Center
11.2021 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
Grocery Department Manager
Walmart
08.2018 - 11.2021
- Orchestrated performance-oriented environment by closely supporting all team members.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
CNA
Foxridge Apartments
03.2015 - 08.2018
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Customer Service Representative
American Taekwondo Association
08.2010 - 10.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Associate of Science - Business
Pulaski Technical College
North Little Rock, AR05.2023
Skills
- Customer service and assistance
- Supply level management
- Task delegation
- Price tagging and shelf labeling
- Feeding assistance expert
- Patient-focused care
- Wound care specialist
- Dementia and Alzheimer's knowledge
- Supporting Personal Needs
- Recording Vital Signs
- Preparing Meals
- Patient Relations
- Inbound and Outbound Calling
- Scheduling
- Sales
- Guest Services
- Client Needs Assessment
Certification
- Certified Nurse Assistant (CNA)
Timeline
Medical Assistant
Pain Treatment Center
11.2021 - Current
Grocery Department Manager
Walmart
08.2018 - 11.2021
CNA
Foxridge Apartments
03.2015 - 08.2018
Customer Service Representative
American Taekwondo Association
08.2010 - 10.2013
Associate of Science - Business
Pulaski Technical College
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