Alesia Thomas
Jacksonville,FL
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Overview
17
17
years of professional experience
Work History
Check-In Clerk
Amelia Urgent Care
Jacksonville, FL
03.2026 - Current
- Greeted and registered patients efficiently upon arrival, ensuring a positive first impression.
- Managed patient flow by coordinating check-in and check-out processes effectively.
- Collected patient information accurately, maintaining confidentiality and compliance with regulations.
- Assisted patients in navigating insurance forms and verifying coverage details promptly.
Checkout Team Member
Neurology Clinic of Jacksonville
Jacksonville, FL
09.2025 - 03.2026
- Processed patient transactions efficiently using electronic payment systems.
- Assisted patients with checkout procedures, ensuring a positive experience.
- Maintained accurate records of financial transactions and patient information.
- Collaborated with clinical staff to streamline checkout workflows.
- Handled patient inquiries regarding billing and appointment scheduling effectively.
Front Office Specialist
Digestive Disease Consultants
04.2025 - 09.2025
- Greeted patients and facilitated check-in processes. Assisted patients with registration and appointment verification. Provided welcoming support to patients upon arrival.
- Ensured accurate input of patient demographics, insurance details, authorization, and referral numbers to maintain data integrity.
- Facilitated scheduling of patient appointments to enhance access to care.
- Managed appointment confirmations and provided necessary information to enhance patient experience.
- Managed financial interactions with patients to accurately collect co-pays, co-insurance, and deductibles.
Appointment Scheduler
Jacksonville Orthopedic Institute
08.2022 - 09.2024
- Answer inbound calls from prospective customers and current customers.
- Explain promotional offers while identifying and desire to overcome objections presented by the prospect.
- Accurately schedule prospective customers based on companies’ availability.
- Properly log customer information in preparation for dispatching, in addition to logging a detailed summary of the call within CRM database.
- Active listening skills. Possess the ability to listen and understand what customers are asking of you.
- Act as a liaison between customers and various other departments
- Follow policies and protocols required to protect confidential information.
- Schedule customer callbacks and follow-ups in a timely fashion.
- Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates alike.
- Ability to work a varied shift/schedule, including Saturdays and occasional holidays
Patient Access Rep II
Baptist Medical Center
Jacksonville, FL
10.2020 - 06.2022
- Accurately register all patients and update demographic and insurance information for maintenance of accurate information
- Collect co-payments, self-pay deposits, and any other form of account payments from patients. Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced.
- Receives and disseminates clinical information as indicated
- This position requires analytical and critical thinking, excellent customer service and communication skills.
One Call Locator II
Osmose Utilities Services
Peachtree City, Ga
02.2018 - 09.2021
- Locate utility poles on a mapping system using GPS coordinates
- Communicate with 811 call centers and underground locators on poles in need of inspecting and restoring.
- Manage emails and phone calls from field staff and utility locators
- Update supervisors and field crews on utility poles that have been cleared to begin work
Patients Services Coordinator
All American Hearing
Jacksonville, FL
06.2016 - 01.2018
- Enter Daily Activity into Cycle such as; tracks orders and sales, schedule and confirm appointments, check patients in/out, maintain daily, weekly and monthly reports
- Answer multi line phone, take and deliver messages and direct calls appropriately
- Accounts Receivable, cash deposits, maintain cash box
- Administer insurance verification, as well as assist in credit applications and file claims electronically
Front Office Specialist
Respiratory Critical Care Baptist Medical Center
Jacksonville, FL
07.2013 - 11.2014
- Provide timely, complete and accurate response to the customer; follow through with required transactions ensuring correct implementation, as well as verifying coverage
- Interact effectively with individuals at all levels of the company in a professional and confidential manner (both internal and external clients)
- Trained new staff on front office protocols, promoting consistency in patient interactions.
- Streamlined front office procedures, contributing to improved workflow and operational efficiency.
Front Office Specialist
Baptist Medical Center
Jacksonville, FL
06.2009 - 06.2013
- Maintained and retrieved information from databases and files. Applied knowledge of HIPAA regulations.
- Answer multi-line phone, operate fax and copy machine
- Order lab work and x-rays, as well as all major procedures
- Successful track record of meeting production, timeliness and quality goals.
- Prepared and submitted claims to various insurance companies either electronically or by paper as well as reviewed and sent patient statements
- Performed various collection actions by contacting patients, correcting and resubmitting claims to third party payers.
- Processed payments from insurance companies and prepares a daily deposit.
Front Office Specialist
Baptist Medical Center
Jacksonville Fl
07.2013 - 11.2014
- Managed patient check-in processes, ensuring accuracy and efficiency in appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Maintained electronic health records with attention to detail and compliance with privacy regulations.
- Assisted in resolving patient inquiries and concerns, fostering positive patient experiences.
- Coordinated incoming call handling through multi-line phone system, ensuring professional support for visitors at reception desk.
Billing Specialist
Baptist Medical Center Respiratory & Critical Care
Jacksonville, FL
06.2009 - 07.2013
- Prepared and submitted claims to various insurance companies either electronically or by paper as well as reviewed and sent patient statements
- Performed various collection actions by contacting patients, correcting and resubmitting claims to third party payers.
- Processed payments from insurance companies and prepares a daily deposit.
- Assisted in resolving customer inquiries regarding billing discrepancies.
- Collaborated with cross-functional teams to streamline billing operations.
Education
Certificate - Employment Skills Training
Goodwill Industries of North Florida
01-2008
Certificate - Office Systems Technology
Florida Community College
01-2000
Diploma - GED Completion
Florida Community College
01-1999
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multitasking and organization
- Customer service
Timeline
Check-In Clerk
Amelia Urgent Care
03.2026 - Current
Checkout Team Member
Neurology Clinic of Jacksonville
09.2025 - 03.2026
Front Office Specialist
Digestive Disease Consultants
04.2025 - 09.2025
Appointment Scheduler
Jacksonville Orthopedic Institute
08.2022 - 09.2024
Patient Access Rep II
Baptist Medical Center
10.2020 - 06.2022
One Call Locator II
Osmose Utilities Services
02.2018 - 09.2021
Patients Services Coordinator
All American Hearing
06.2016 - 01.2018
Front Office Specialist
Baptist Medical Center
07.2013 - 11.2014
Front Office Specialist
Respiratory Critical Care Baptist Medical Center
07.2013 - 11.2014
Billing Specialist
Baptist Medical Center Respiratory & Critical Care
06.2009 - 07.2013
Front Office Specialist
Baptist Medical Center
06.2009 - 06.2013
Certificate - Employment Skills Training
Goodwill Industries of North Florida
Certificate - Office Systems Technology
Florida Community College
Diploma - GED Completion
Florida Community College