Deondra Mitchell
Charlotte,NC
Summary
Dedicated Medical Assistant skilled in patient intake, medication administration, and electronic health records management. Known for attention to detail and team collaboration, contributing to improved patient satisfaction and clinic operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Novant Gohealth Urgent Care
Charlotte, NC
03.2025 - Current
- Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
- Coordinated with healthcare providers to streamline patient flow and enhance service delivery.
- Administered routine diagnostic tests, maintaining quality standards and compliance with protocols.
- Educated patients on treatment plans and preventive care measures, fostering improved health outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Implemented electronic health record updates, contributing to accuracy and efficiency in documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
VCU Health System
Richmond Va
05.2023 - 02.2025
- Assisted in patient intake processes, ensuring accurate collection of medical history and vital signs.
- Coordinated appointments and managed scheduling for multiple healthcare providers, enhancing clinic efficiency.
- Administered medications and vaccines under physician supervision, adhering to safety protocols and procedures.
- Maintained accurate patient records in electronic health record (EHR) systems, ensuring compliance with HIPAA regulations.
Medical Assistant
Dominion Medical Associates
Richmond Va
07.2021 - 05.2023
- Educated patients on treatment plans and medication instructions, facilitating improved understanding and adherence.
- Collaborated with multidisciplinary teams to streamline workflow processes, contributing to overall patient satisfaction.
- Supported training of new staff in clinical procedures and office protocols, fostering a knowledgeable team environment.
- Implemented inventory management practices for medical supplies, reducing waste and optimizing resource allocation.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in patient intake processes, ensuring accurate collection of medical history and vital signs.
Housekeeper
Crothall Healthcare Inc.
RIchmond VA
09.2019 - 10.2021
- Maintained cleanliness and sanitation standards in patient rooms, ensuring a safe environment.
- Managed inventory of cleaning supplies, optimizing stock levels for efficiency.
- Trained new staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to uphold quality control in housekeeping services.
- Collaborated with nursing staff to address specific cleaning needs based on patient care requirements.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Dietary Aide
The Virginia Home
Richmond VA
10.2014 - 09.2019
- Prepared and served nutritious meals following dietary guidelines for residents.
- Assisted with meal planning and food preparation to meet individual dietary needs.
- Ensured cleanliness and sanitation of food service areas through regular inspections.
- Collaborated with kitchen staff to streamline meal delivery processes.
- Trained new staff on food safety protocols and operational procedures.
- Developed and maintained positive relationships with residents, fostering a welcoming dining environment.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
Teacher's Assistant
Kid Kountry Learning Center
Richmond VA
01.2008 - 10.2014
- Assisted teachers in delivering instructional activities and managing classroom environments.
- Coordinated educational materials and resources to support student learning objectives.
- Supervised students during playtime and classroom activities, ensuring safety and engagement.
- Provided individualized support for students with diverse learning needs and abilities.
- Implemented classroom management strategies to promote positive behavior among students.
- Developed and maintained organized records of student performance and attendance.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Supported classroom activities, tutoring, and reviewing work.
Education
Certificate - Medical Assistant
Fortis College
Richmond Va06-2021
GED -
Henrico GED
Henrico VA06-2008
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Medical records management
- Conflict resolution
- Payment collection
- Medical billing and coding
- Medical billing
- Needs assessments
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Verbal and written communication
- Team collaboration
- Patient education
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Insurance confirmation
- Sample collection procedures
- Medical records oversight
- Clinical applications
- Healthcare procedures
- Treatment setup
- Workflow organization
- HIPAA protocols
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Reliable team player
- Phlebotomy
- Electronic medical records
- Data entry
- Patient flow management
- Compassionate
- CPR
- First aid
- Appointment setting
- Patient care coordination
- Insurance verification
- Simple dressings
- Monitoring patient progress
- Equipment sterilization
- Medical terminology in [languages]
- Trustworthy companion
- Medical office administration
- OB/GYN procedures
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Novant Gohealth Urgent Care
03.2025 - Current
Medical Assistant
VCU Health System
05.2023 - 02.2025
Medical Assistant
Dominion Medical Associates
07.2021 - 05.2023
Housekeeper
Crothall Healthcare Inc.
09.2019 - 10.2021
Dietary Aide
The Virginia Home
10.2014 - 09.2019
Teacher's Assistant
Kid Kountry Learning Center
01.2008 - 10.2014
Certificate - Medical Assistant
Fortis College
GED -
Henrico GED