Deondria Means
Birmingham
Summary
Analytical professional with 3+ years in high-volume operations and data management. Currently pursuing a Master's in Human Resource Leadership & Development, focusing on employee relations and HR operations. Experienced in scheduling, compliance, and onboarding, with expertise in using Microsoft Excel for workforce data analysis. Known for enhancing operational efficiency through strong organizational skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Service Representative
Envision Imaging
Bedford
11.2022 - 07.2026
- Coordinated high-volume patient scheduling and optimized daily workflow and staffing, enhancing overall clinic efficiency
- Maintain and update confidential patient records in strict compliance with HIPAA
- Tracked scheduling, payments, and operational performance using Microsoft Excel; prepared reports to guide staffing and resource allocation
- Analyzed patient volume trends to inform workforce planning and minimize scheduling conflicts
- Processed patient payments accurately, reconcile accounts, and support administrative and executive calendars with strong attention to accuracy
Operations Manager
Chantell's Catering
05.2019 - 07.2025
- Oversaw business operations, streamlining budgeting, payroll coordination, and team leadership
- Coordinated employee scheduling, staffing logistics, and workforce management for events, ensuring optimal resource allocation
- Ensured compliance with health, safety, and operational standards
- Developed strong client relationships that led to increased repeat business and referrals
- Led full-cycle recruiting, hiring, and onboarding of event staff
Receptionist
America's Best Contacts & Eyeglasses
05.2021 - 10.2022
- Managed appointment scheduling and customer flow in a high-volume environment
- Ensured accuracy of customer and insurance records for streamlined service delivery
- Assisted in timekeeping and attendance tracking to support operational efficiency
Client Transactions Coordinator
McDonald's Corporation
02.2016 - 04.2020
- Coordinated daily operations and facilitated team communication with cross-functional teams to enhance collaboration
- Reconciled financial discrepancies and prepared accurate reports to support operations
- Assisted with onboarding and training new employees, streamlining orientation processes for quicker acclimation
- Maintained timekeeping and attendance records, ensuring accurate payroll processing for timely pay cycles
Education
MBA - Human Resource Leadership & Development
Louisiana State University
Baton Rouge, LA05-2026
Bachelor of Science - Professional Studies
Roosevelt University
Chicago, IL01-2019
Associate of Arts - Culinary Arts
Roosevelt University
Chicago, IL01-2017
Skills
- HR operations and administrative support
- Employee scheduling and workforce coordination
- Onboarding and records management
- Microsoft Excel for data analysis
- Patient record management
- HR compliance and confidentiality
- Data accuracy and process improvement
- Timekeeping and attendance tracking
- Cross-functional communication
Certification
- The Payroll Professional, 05/26, ADP/Coursera
- The Payroll Cycle, 05/26, ADP
- Getting Started with U.S. Payroll Fundamentals, 05/26, ADP
- Generative AI: Introduction and Applications, 05/26, IBM/Coursera
- Medical Administrative Assistants and Office Procedures, 05/26, MedCerts
- AI Fundamentals, 05/26, Google
Accomplishments
- Omega Nu Lamboa- National Honor Society
Timeline
Patient Service Representative
Envision Imaging
11.2022 - 07.2026
Receptionist
America's Best Contacts & Eyeglasses
05.2021 - 10.2022
Operations Manager
Chantell's Catering
05.2019 - 07.2025
Client Transactions Coordinator
McDonald's Corporation
02.2016 - 04.2020
MBA - Human Resource Leadership & Development
Louisiana State University
Bachelor of Science - Professional Studies
Roosevelt University
Associate of Arts - Culinary Arts
Roosevelt University