Summary
Overview
Work History
Education
Skills
Certification
Skills And Qualifications
Languages
Timeline
Generic

Shanill A Matos Pujols

Bronx

Summary

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Sun River Health
04.2022 - Current
  • Answer high-volume inbound calls, assisting patients with scheduling, inquiries, and insurance verification
  • Provide excellent customer service by addressing patient concerns and guiding them through medical procedures
  • Coordinate with medical staff to ensure smooth appointment flow and patient satisfaction
  • Maintain accurate documentation and uphold patient confidentiality in compliance with HIPAA regulations

Home Health Aide (HHA)

Elara Caring
02.2022 - Current
  • Assist patients with daily living activities, including bathing, dressing, and grooming
  • Monitor and record vital signs, ensuring patient well-being
  • Provide companionship and emotional support to patients
  • Prepare meals according to dietary needs and assist with feeding when necessary

Cleaning Crew Member

MGS Cleaning Service
01.2019 - 09.2020
  • Performed routine cleaning tasks, including sweeping, mopping, dusting, and sanitizing surfaces
  • Maintained cleanliness in commercial and residential spaces
  • Ensured adherence to safety and sanitation guidelines

Crew Member

McDonald's
01.2017 - 08.2017
  • Provided excellent customer service and took orders efficiently
  • Handled food preparation and maintained cleanliness in the work area
  • Operated cash registers and processed transactions accurately

Education

Some College Coursework Completed -

Hostos Community College
Bronx, NY

Medical Assistant Program -

National Institute for Medical Assistant Advancement (NIMAA)
Bronx, NY
04.2025

High School Diploma -

Manhattan Bridges High School
New York, NY
06.2016

Skills

  • Vital Signs Monitoring
  • Electrocardiogram Administration
  • Phlebotomy
  • Venipuncture
  • Aseptic Technique
  • Infection Control
  • CPR Training
  • Patient Intake
  • Medical History Documentation
  • Medical Terminology
  • Charting
  • Call Handling
  • Phone Support
  • Insurance Verification
  • Appointment Scheduling
  • Front Desk Operations
  • Customer Service
  • Patient Communication
  • Bilingual
  • Caregiving
  • Patient Support
  • Senior Care
  • Home Health Assistance
  • Food Preparation
  • Cooking
  • Cleaning
  • Sanitation
  • Computer Skills
  • Administrative Skills

Certification

  • Home Health Aide (HHA), Active, 01/01/22
  • CPR Training, 2025

Skills And Qualifications

Vital Signs Monitoring (Blood Pressure, Temperature, Pulse, Respiratory Rate), Electrocardiogram (EKG) Administration, Phlebotomy & Venipuncture, Aseptic Technique & Infection Control, CPR Training, Patient Intake & Medical History Documentation, Medical Terminology & Charting (EHR), Call Handling & Phone Support, Insurance Verification & Prior Authorization, Appointment Scheduling & Front Desk Operations, Customer Service & Patient Communication, Bilingual (English & Spanish), Caregiving & Patient Support, Senior Care & Home Health Assistance, Food Preparation & Cooking, Cleaning & Sanitation, Computer & Administrative Skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Patient Service Representative

Sun River Health
04.2022 - Current

Home Health Aide (HHA)

Elara Caring
02.2022 - Current

Cleaning Crew Member

MGS Cleaning Service
01.2019 - 09.2020

Crew Member

McDonald's
01.2017 - 08.2017

High School Diploma -

Manhattan Bridges High School

Some College Coursework Completed -

Hostos Community College

Medical Assistant Program -

National Institute for Medical Assistant Advancement (NIMAA)

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Shanill A Matos Pujols