Tammy Duran
PSR
904 Bedford Street # 905,Austin Texas
Summary
Dedicated caretaker with extensive experience at Riverside Nursing and Rehabilitation Center, skilled in vital signs monitoring and compassionate patient care. Proven ability to enhance resident well-being through effective communication and training of new staff. Committed to maintaining safety and dignity, ensuring a supportive environment for all residents.
Diligent Caretaker with strong background in providing compassionate care and maintaining safe environments. Successfully managed daily responsibilities and improved quality of life for individuals under care. Demonstrated effective communication and problem-solving skills in various caregiving scenarios' Diligent Patient Service Representative with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Solis Mammography
4310 James Casey Street Budling 2 Austin, TX 78745
04.2025 - Current
- Streamlined patient check-in processes to enhance operational efficiency.
- Oversaw insurance verification and eligibility checks to uphold billing accuracy.
- Directed ongoing monitoring and updating of knowledge related to insurance policies and healthcare regulations.
- Streamlined electronic health record systems to improve accuracy in patient information entry.
- Directed secure management of patient information and confidential medical records.
- Streamlined pre-authorization workflows for tests and procedures to enhance operational efficiency.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Championed continuous improvement initiatives by actively participating in team meetings and providing constructive feedback on growth opportunities.
- Streamlined administrative workflows for clinical staff by efficiently managing incoming calls, messages, and faxes.
- Optimized admission procedures to enhance patient experience and minimize wait times.
- Oversaw payment processing for cash and credit card transactions, ensuring precision in transaction records.
- Optimized administrative processes to improve service clarity for patients.
- Facilitated training sessions for new staff on filing procedures, phone etiquette, and essential office responsibilities.
- Optimized patient appointment scheduling and inquiry management workflows.
- Managed patient information processing and ensured accuracy of records within electronic health systems.
- Streamlined patient appointment scheduling and inquiry management processes.
- Oversaw patient information processing and ensured accuracy of records within electronic health systems.
- Facilitated patient appointment scheduling and inquiry management with efficiency.
- Managed patient information processing and ensured accuracy of records within electronic health systems.
- Assisted patients with scheduling appointments and managing inquiries efficiently.
- Processed patient information and maintained accurate records using electronic health systems.
- Facilitated patient check-in processes to enhance operational efficiency and improve patient satisfaction.
- Managed insurance verification and eligibility checks to ensure accurate billing and reduce claim denials.
- Used E- Rad to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors. Each day I see close to 50 patients my lowest is on Friday's I check in 15 to 20 patient's.
Caretaker
The Reserve at Lake Travis
6401 Ranch Road 2222 Austin Tx, 78730
05.2024 - 11.2024
- Supported residents' well-being by coordinating meal preparation and providing personal grooming assistance to enhance quality of life.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Improved communication with families, providing regular updates on their loved ones' care.
- Trained new staff on best practices for caregiving and safety protocols.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Medical Records Director
Riverside Nursing And Rehabilitation Center
6801 East Riverside Drive Austin Texas
08.2023 - 11.2024
- Oversaw medical record documentation processes to guarantee adherence to healthcare regulations.
- Spearheaded staff training initiatives on electronic health record (EHR) systems to enhance data entry accuracy.
- Formulated and executed policies to enhance retrieval efficiency of patient information and records management.
- Optimized workflows within medical records department to enhance operational efficiency.
- Assessed information requests and ensured adherence to federal and state regulations through meticulous tracking of releases.
- Designed and executed a robust record storage and retrieval system to ensure compliance with record retention regulations.
- Executed comprehensive audits of open and closed records to ensure compliance with medical record documentation policies.
- Implemented and enforced security protocols to safeguard against unauthorized access to computer-based medical records.
- Streamlined extraction and organization of information from records authorized by insurance companies and third-party payers.
- Directed development of comprehensive training programs to elevate staff efficiency for new hires and ongoing professional development.
- Led patient advocacy initiatives, ensuring precise and prompt information release for authorized requests.
- Spearheaded healthcare program implementation, prioritizing professionalism and quality of care.
- Managed medical record documentation processes to ensure compliance with healthcare regulations.
- Oversaw medical record documentation processes to guarantee adherence to healthcare regulations.
- Directed staff training on electronic health record (EHR) systems, ensuring enhanced data entry accuracy.
- Oversaw staff training on electronic health record (EHR) systems, enhancing data entry accuracy.
- I receive 20 to 50 calls daily from hospital's, X- ray tech's, nursing, doctor's, physical therapy, medical billing
Certified Nursing Assistant
Riverside Nursing And Rehabilitation Center
6801 East Riverside Drive Austin Tx 78744
06.2012 - 11.2024
- Coordinated daily living activities for patients, ensuring comfort and dignity.
- Directed monitoring of vital signs and relayed significant changes to nursing staff for timely interventions.
- Ensured cleanliness and safety of patient environments by rigorously adhering to infection control protocols.
- Documented patient care activities in electronic health records to ensure seamless communication among healthcare teams.
- Coordinated daily living activities for patients, ensuring comfort and dignity.
- Oversaw monitoring of vital signs and communicated changes to nursing staff for prompt interventions.
- Monitored and recorded patient vitals, including temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Worked 16 hour shift's caring for 40 to 50 patient's and also played a very strong team player with my- workers when other CNA's needing help.
Education
High School Diploma -
Goodwill Excel Center
Austin, TX06-2023
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Clinical documentation
- Multitasking and organization
- Lifting and transferring
- Reliable team player
- Recording vital signs
- Safety precautions
Timeline
Patient Service Representative
Solis Mammography
04.2025 - Current
Caretaker
The Reserve at Lake Travis
05.2024 - 11.2024
Medical Records Director
Riverside Nursing And Rehabilitation Center
08.2023 - 11.2024
Certified Nursing Assistant
Riverside Nursing And Rehabilitation Center
06.2012 - 11.2024
High School Diploma -
Goodwill Excel Center