Alaysia Guillory
Sugar Land,TX
Summary
A healthcare and customer services professional with experience working in multi-faceted environments. Previously responsible for clinical patient care, general customer service, administrative file, and data management and medical software. Continuously recognized for being a quick learner, problem solver, and for outstanding patient service. Seeking a full-time opportunity that allows me to continue my education, use my experience, and provide professional development in the healthcare industry.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CVS Minute Clinic
Texas
12.2025 - Current
- Facilitated patient scheduling and appointment coordination to optimize clinic workflow.
- Managed patient inquiries, providing accurate information and addressing concerns effectively.
- Maintained electronic health records, ensuring data integrity and compliance with regulations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used EPIC to schedule appointments
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Patient Care Technician
Davita Dialysis
Houston, Tx
02.2024 - 08.2025
- My responsibilities include setting up and monitoring dialysis machines, preparing patients for treatment, and educating patients about their treatment
- Machine Preparation and Operation: I set up and operate dialysis machines, ensuring proper function and safety protocols are followed.
- Patient Monitoring: I monitor patients during dialysis, observing vital signs, adjusting equipment, and responding to any issues or alarms.
- Patient Education: I educate patients about the dialysis process, their individual treatment plan, and how to manage their condition.
- Equipment Maintenance: I clean, disinfect, and maintain dialysis machines and related equipment, ensuring proper functioning and hygiene.
- Patient Care: I assist patients with their overall care, including preparing them for treatment, assisting with access site care, and providing support and education.
- Documentation: I record patient data, treatment details, and any observations in medical records.
- Collaboration: I work closely with nurses and other healthcare professionals to ensure coordinated and effective patient care.
Wellness Coordinator
The Joint Chiropractic
Humble, TX
07.2022 - 01.2023
- Greet each patient and guest into office and assure they feel welcome and at home.
- Responsible for keeping accurate patient records utilizing office computer system.
- Educate new patients on our related wellness offers and chiropractic services.
- Convert patients using sales skills, to the recommended Wellness Plan by doctor.
- Complete transactions using point of sale software and ensure accurate accounts.
- Answer patient’s questions and assist with required paperwork on an as needed basis.
- Manage clinic daily operation assuring clinic is kept clean and properly stocked.
- Manage flow of patients through the clinic in a friendly and organized manner.
Patient Service Representative
California Proton Cancer Therapy Center
San Diego, CA
08.2020 - 07.2021
- Greeted patients in the front lobby of the Therapy Center as the COVID-19 screener.
- Took and recorded temperatures of all patients, visitors, and employees as they entered.
- Monitored the front lobby and assured all patients were satisfactorily taken care of.
- Updated patient demographics in the EMR, scanned ID’s and insurance cards.
- Received, sorted, and delivered all incoming mail to the appropriate recipients.
- Assisted at the Therapy Center’s front desk /switch board on an as needed basis.
- Aided the physician’s support staff with insurance verification of all
Education
High School Diploma -
Crosby High School
Crosby05.2020
Skills
- Patient Care
- Problem Solving
- File/Data Management
- Medical Office Software
- Medical Inventory Control
- Microsoft Office
- Admin Functions
- Office Management
- Vital signs monitoring
- Sterilization techniques
- Data collection
- Team collaboration
- Basic life support
Certification
- BLS (CPR & AED) Certification
- San Jacinto College, 16 Credits in General Studies 2022
Timeline
Patient Service Representative
CVS Minute Clinic
12.2025 - Current
Patient Care Technician
Davita Dialysis
02.2024 - 08.2025
Wellness Coordinator
The Joint Chiropractic
07.2022 - 01.2023
Patient Service Representative
California Proton Cancer Therapy Center
08.2020 - 07.2021
High School Diploma -
Crosby High School