Deonna Dodson
Memphis,TN
Summary
Dedicated customer support professional with strong multitasking abilities and proficiency in CRM software. Proven track record of enhancing customer satisfaction through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Support Agent
YMCA CORPORATE
Cordova, TN
11.2025 - 04.2026
- Assisted customers with inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Utilized CRM software to track customer interactions and document service requests accurately.
- Provided timely information on YMCA programs, membership options, and facility services to potential members.
- Collaborated with team members to streamline support processes, improving response times for customer queries.
- Handled phone and email communications, ensuring a professional tone and clear messaging in all interactions.
- Engaged in continuous learning of YMCA policies and procedures to provide accurate information to customers.
Customer Service Representative
Ups Store
Lakeland TN
04.2024 - 03.2025
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted customers in selecting appropriate shipping options to meet their needs.
- Processed transactions accurately using point-of-sale systems and maintained cash drawer integrity.
- Educated customers on available services and promotional offers to enhance customer experience.
- Maintained cleanliness and organization of workspace to promote a positive environment.
Assistant Manager of Sales
Cato Fashions
Memphis, TN
04.2023 - 04.2024
- Supervised daily sales operations to ensure team adherence to company policies.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Analyzed sales data to identify trends and improve inventory management strategies.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Coordinated team schedules to optimize staffing during peak business hours.
Academic Instructor/Teacher
Youthbuild
Memphis, TN
05.2021 - 09.2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom discussions, promoting critical thinking and student participation.
- Provided individualized support to students, enhancing their academic performance and confidence.
- Collaborated with colleagues to design curriculum aligned with educational standards and best practices.
- Organized extracurricular activities that enriched student learning experiences beyond the classroom.
Education
High School Diploma - Business Administration And Management
LeMoyne-Owen College
Memphis, TN05.2020
Skills
- Complaint handling
- CRM software
- Customer service excellence
- Shipping and receiving
- Data management
- Report generation
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
Timeline
Customer Support Agent
YMCA CORPORATE
11.2025 - 04.2026
Customer Service Representative
Ups Store
04.2024 - 03.2025
Assistant Manager of Sales
Cato Fashions
04.2023 - 04.2024
Academic Instructor/Teacher
Youthbuild
05.2021 - 09.2022
High School Diploma - Business Administration And Management
LeMoyne-Owen College