Deonna Hickerson
Manteca,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Online Boutique Owner
Slushshe1
Stockton, CA
10.2019 - Current
- Handled customer inquiries, complaints, and returns professionally.
- Maintained inventory levels by ordering stock as needed.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Reviewed financial statements regularly to assess profitability of operations.
- Established policies regarding pricing, promotions, refunds, returns.
- Assisted with product development to create new items for the store.
Deli/cashier
El Polo Loco
Oakland, OR
08.2015 - 01.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Coordinated deliveries of goods from suppliers in a timely manner.
Customer Service Manager
clothes for less
Stockton, CA
01.2012 - 05.2014
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Castlemont High School
Oakland, CA02-2022
Some College (No Degree) - Graphic Design
Laney College
Oakland, CASkills
- Equipment Operation
- Menu Memorization
- Ordering Procedures
- Food Preparation
- Strong Work Ethic
- Equipment Monitoring
- Cash Handling
- Sanitation and Safety Standards
Timeline
Online Boutique Owner
Slushshe1
10.2019 - Current
Deli/cashier
El Polo Loco
08.2015 - 01.2017
Customer Service Manager
clothes for less
01.2012 - 05.2014
High School Diploma -
Castlemont High School
Some College (No Degree) - Graphic Design
Laney College