Dedicated office manager with a focus on optimizing operations and enhancing customer satisfaction. Skilled in managing schedules, maintaining accurate records, and resolving inquiries professionally. Strong organizational abilities contribute to effective resource allocation and operational support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office manager
Double M Industries. LLC
Oneonta
01.2023 - Current
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
Managed scheduling and appointments, enhancing resource allocation efficiency across teams and departments.
Developed and maintained filing systems, ensuring accurate recordkeeping and easy information retrieval.
Oversaw inventory management, ensuring timely availability of supplies to meet operational demands.
Resolved customer inquiries and complaints promptly, maintaining high standards of service and satisfaction.
Bookkeeping (quick books system), bank reconciliation, profit/loss statements and coordinating with the companies accountant.
Processed paidrolls and pay payroll taxes and other company taxes regarding the employees on a weekly basis using accounting software.
Developed and maintained strong relationships with vendors and customers to enhance collaboration.
Resolved conflicts between staff members through mediation or other methods.
Reviewed current job plans to order materials for job site.
Reviewed new job plans to put together a bid proposal for new incoming jobs.
Assisted with hauling bids for town trucking projects.
Created estimates for trucking customers.
Oversaw daily operations of truck drivers, ensuring efficient route management and compliance.
Scheduled daily dump truck rentals to ensure timely completion of gravel delivery projects.
Invoicing any and all jobs and or trucking performed.
Submit and calculate Highway use tax (HUT), 2290, registration, DOT compliance and overweight permits.
Rental bookkeeper
Davenport Square, LLC
Oneonta
07.2022 - 12.2025
Processed and deposited rental payments, maintaining accurate financial records within company's accounts.
Managed accounts payable and receivable processes to maintain accurate financial records.
Prepared monthly financial statements, ensuring compliance with established accounting standards.
Reconciled bank statements and internal accounts to identify discrepancies and resolve issues.
Monitored cash flow and assisted in budgeting processes for effective financial planning.
Processed weekly payroll and payroll taxes, collaborating with company's accountant during tax season.
Cleaned and repaired rental units post-tenant move-out, ensuring readiness for new occupants.
Veterinary technician
Davenport Veterinary
Davenport
04.2018 - 05.2023
Administered vaccinations and medications, adhering to precise protocols for animal care and safety.
Assisted veterinarians during examinations and surgical procedures, enhancing patient outcomes through effective teamwork.
Educated pet owners on preventive care and nutrition, fostering healthier lifestyles for animals.
Maintained accurate medical records using veterinary software, ensuring compliance with regulatory standards.
Monitored animal behavior and vital signs, promptly identifying changes for timely interventions.
Coordinated with team members to maintain optimal inventory levels of medical supplies, supporting efficient clinic operations.
Trained new staff on clinic procedures, fostering a collaborative environment focused on quality care.
Implemented infection control protocols, contributing to a safe environment for patients and staff alike.
Assisted with pre-operative and post-operative care tasks for animals in a veterinary clinic.
Performed laboratory procedures such as hematology, urinalysis and parasite identification.
Utilized restraint techniques appropriately when examining or treating animals exhibiting aggressive behaviors.
Prepared surgical suites including sterilizing instruments and setting up equipment.
Prepared laboratory specimens and performed laboratory tests.
Conducted various dental procedures on animals to maintain oral health standards.
Owner/Operator
Southside Diner & Grill
Oneonta
01.2020 - 07.2022
Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
Managed daily operations, enhancing workflow efficiency and customer satisfaction.
Trained and mentored staff in food preparation and service techniques to maintain quality standards.
Developed and implemented inventory management practices to reduce waste and control costs.
Coordinated supplier relationships, ensuring timely delivery of fresh ingredients for menu offerings.
Oversaw compliance with health regulations, promoting a safe dining environment for patrons.
Negotiated and managed contracts with vendors to ensure a cost-effective supply chain.
Performed financial analysis, identifying cost-saving opportunities and contributing to profitability.
Created staff schedules to ensure adequate coverage for all shifts.
Veterinary technician
Valley Veterinary Associates
Sidney
10.2014 - 07.2018
Administered vaccinations and medications, supporting optimal health for a diverse range of animals.
Assisted in surgical procedures, ensuring compliance with safety protocols and maintaining sterile environments.
Conducted diagnostic tests and interpreted results to facilitate accurate medical assessments for patients.
Performed laboratory procedures such as hematology, urinalysis and parasite identification.
Educated pet owners on preventive care and wellness practices, improving animal health outcomes.
Maintained accurate medical records using electronic systems, ensuring confidentiality and accessibility of information.
Dispensed medication according to written prescriptions provided by veterinarians.
Performed dental procedures on animals.
Trained junior staff in clinical procedures and customer service standards, contributing to team competency and client satisfaction.
Implemented inventory management practices, ensuring timely availability of medical supplies and optimizing equipment usage.