Deonna Taylor
Morrow,GA
Summary
Energetic Customer Success Specialist experienced in transforming customer interactions into meaningful, solution-oriented connections. Achieved customer loyalty through trust-building and effective de-escalation of challenging situations. Focused on delivering exceptional support in high-volume environments and leveraging technology to enhance customer experiences.
Overview
1
1
Certification
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Clerk
USPS
Atlanta, USA
10.2021 - Current
- Operated sorting machines to categorize mail by zip code and destination.
- Collaborated with team members to ensure timely mail dispatch for delivery.
Assistant
TSI
Morrow, Georgia
07.2022 - 12.2022
- Reviewing accounts and documentation
- Making outbound calls
- Maintained accurate records and files for easy access by staff.
Inventory Specialist
DHL ASOS
Union City, USA
01.2017 - 10.2021
- I was to Conduct accurate counts of inventory and client orders to ensure proper stock levels and fulfillment orders were correct.
- Monitored inventory levels to ensure stock availability and accuracy.
- Assisted in training new staff on inventory procedures and safety protocols.
- Reported inventory issues to management for timely resolution and action.
- Maintained accurate and up-to-date inventory records.
Correctional Officer
DJJ
Atlanta, USA
01.2015 - 01.2017
- Supervising youth, Transporting, de-escalation and Providing security.
- I also was to monitor inmate's behavior while enforcing Facility rules.
Front Desk Receptionist
NCC
Riverdale, USA
01.2013 - 01.2015
- I was to review and verify Veteran documents.
- I was to process and verify insurance.
- Collect Co-pay or deductibles.
- I was to call and verify appointments, schedule and enroll patients.
- I was to answer the phone and check in and check out patients etc.
Education
High School Diploma - General Studies
THE CAMPUS
Peachtree City, GA 08.2008 - 05.2012
Skills
- Front Desk
- Clerical Experience
- Medical Scheduling
- Data Entry
- EMR system
- Customer service
- Operational support
- Communication
- Problem resolution
- 45 wpm
- Proficient knowledge of Microsoft Office (Word, Excel, Access, Outlook)
- HIPPA Compliance
- CRM Platforms
- Document Management
Certification
- Computer, 01/01/18 to Present
- Office Coordinator, 01/01/18 to Present
- CPR, 01/01/20 to Present
Awards
- Verbal Communication, High Proficient, 01/01/20, Speaking clearly, correctly, and concisely
- Attention to Detail, High Proficient, 01/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information
- Workplace English, High Proficient, 01/01/20, Understanding spoken and written English in work situations
Timeline
Assistant
TSI
07.2022 - 12.2022
Clerk
USPS
10.2021 - Current
Inventory Specialist
DHL ASOS
01.2017 - 10.2021
Correctional Officer
DJJ
01.2015 - 01.2017
Front Desk Receptionist
NCC
01.2013 - 01.2015
High School Diploma - General Studies
THE CAMPUS
08.2008 - 05.2012