Deonna Yeahquo
Goose Creek,SC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
2027
2027
years of post-secondary education
Work History
Receptionist
ReTIREd Tire Recycling
Moncks Corner, South Carolina
01.2026 - Current
- Greeted and assisted customers upon arrival at the recycling facility.
- Managed incoming phone calls and directed inquiries to appropriate departments.
- Scheduled appointments for tire drop-offs and recycling services efficiently.
- Processed customer transactions and maintained accurate records of services rendered.
- Provided information about tire recycling procedures and environmental benefits.
Receptionist
Trash Gurl LLC
Moncks Corner, SC
05.2025 - 12.2025
- Managed incoming phone calls and directed inquiries to appropriate departments.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires.
Delivery Driver
Oreilly’s Auto Parts
Goose Creek
09.2024 - 05.2025
- Delivered automotive parts to various locations promptly and safely.
- Inspected delivery vehicles for maintenance and safety compliance.
- Loaded and unloaded delivery trucks with precision and care.
- Communicated effectively with warehouse staff for order accuracy.
- Assisted customers in locating products at delivery sites.
- Followed route plans to optimize travel time and fuel efficiency.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Key Holder
Citi Trends
Lawton , OK
11.2023 - 06.2024
- Opened and closed the store following company procedures.
- Managed cash register operations and processed customer transactions.
- Assisted customers with product inquiries and provided excellent service.
- Maintained store presentation and organized merchandise displays.
- Supervised staff during shifts, ensuring compliance with company policies.
- Conducted inventory counts and restocked shelves as needed.
- Trained new employees on operational procedures and customer service standards.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with product selection and resolving complaints.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Server
Mikes Sports Grille
Lawton , OK
01.2023 - 11.2023
- Delivered exceptional customer service in a fast-paced sports grille environment.
- Managed food and beverage orders accurately and efficiently for guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on menu items and customer service standards.
- Handled cash transactions and processed payments following company procedures.
- Responded promptly to customer inquiries and resolved any issues effectively.
- Supported team members during peak hours to enhance overall service quality.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Sales Representative
Bootleggers Liquor Store
Lawton , OK
01.2022 - 11.2022
- Assisted customers in selecting products and providing recommendations.
- Managed inventory levels and organized stock for efficient retrieval.
- Processed transactions accurately using point-of-sale systems.
- Researched competitors' products, prices, and sales techniques.
- Managed inventory levels by ordering sufficient stock for each account.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
Insider/Cook
Marcos's Pizza
Lawton , OK
11.2020 - 10.2021
- Prepared pizzas using fresh ingredients and standardized recipes.
- Maintained cleanliness and organization of kitchen areas and equipment.
- Collaborated with team members to ensure timely order fulfillment.
- Operated kitchen equipment including ovens, mixers, and fryers safely.
- Assisted in training new cooks on food preparation techniques.
- Monitored stock levels and communicated needs to management.
- Ensured compliance with food safety standards and regulations.
- Adapted quickly to changing menu items and customer requests.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
CSR/Head cook
Pizza Hut
Lawton , OK
03.2017 - 04.2021
- Handled customer inquiries and resolved complaints effectively.
- Operated point-of-sale systems for order processing and payment collection.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
Education
Lawton High School
Lawton , OKSkills
- Customer service
- Appointment scheduling
- Transaction processing
- Record management
- Communication skills
- Conflict resolution
- Problem solving
- Adaptability to change
- Team collaboration
- Active listening
- Verbal and written communication
- Typing speed
- Multi-line telephone operation
- Front desk operations
- Phone etiquette
- Data entry
- Time management
- Inventory management
- Sales techniques
- Loss prevention strategies
- Team building
- Client service
- Contact follow-up
- Sales closing
- Supply restocking
- Dish preparation
- Attention to detail
References
References available upon request.
Timeline
Receptionist
ReTIREd Tire Recycling
01.2026 - Current
Receptionist
Trash Gurl LLC
05.2025 - 12.2025
Delivery Driver
Oreilly’s Auto Parts
09.2024 - 05.2025
Key Holder
Citi Trends
11.2023 - 06.2024
Server
Mikes Sports Grille
01.2023 - 11.2023
Sales Representative
Bootleggers Liquor Store
01.2022 - 11.2022
Insider/Cook
Marcos's Pizza
11.2020 - 10.2021
CSR/Head cook
Pizza Hut
03.2017 - 04.2021
Lawton High School