Deonte Hills
Inverness
Summary
Dedicated and community-minded student with hands-on experience in customer service, youth mentorship, and front desk operations. Over two years of volunteer service at the Boys & Girls Club of Citrus County, mentoring youth and assisting with daily programs and events. Currently employed as a weekend receptionist at Crystal River Kayak and Dive Center, where I manage customer interactions, bookings, and communication with staff and guests. Recognized for strong communication skills, reliability, and a positive, team-first attitude.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Receptionist
Crystal River Kayak and Dive Center
Crystal River
07.2025 - Current
- Greet guests warmly upon arrival, providing information on kayak rentals, guided tours, manatee excursions, and dive services.
- Handle phone, email, and walk-in inquiries; respond to customer questions regarding availability, pricing, safety policies, and tour details.
- Manage booking and reservation systems efficiently, coordinating schedules for rentals and guided tours to maximize capacity and customer satisfaction.
- Process payments and maintain accurate cash drawer; issue receipts and waivers as needed.
- Ensure smooth guest check-in and check-out experiences, including verifying waivers, and confirming schedules.
- Communicate clearly with dock and tour staff to coordinate launch times and group readiness.
- Maintain a clean and organized front office space; restock waivers, maps, and merchandise displays as needed.
- Assist with retail sales of merchandise, snorkeling equipment, and accessories, providing product knowledge.
- Monitor weather conditions and advise guests on safety protocols, delays, or rescheduling as necessary.
- Provide outstanding customer service to local, national, and international visitors, helping ensure memorable and safe experiences.
Keystone Member
Boys and Girls Club of Citrus County
Inverness
08.2023 - 08.2025
- Mentored members 5+ by modeling respectful behavior and leadership skills.
- Assisted with homework, reading activities, and one-on-one tutoring during academic support time.
- Planned and led group games, arts & crafts, and sports to keep members engaged and active.
- Helped staff with daily operations including setup, cleanup, and organizing materials.
- Promoted a positive, safe, and inclusive environment for all club members.
- Supported snack distribution and ensured members followed health and cleanliness rules.
- Volunteered at community events such as fundraisers, family nights, and service projects.
- Provided emotional support to members by being a trusted, approachable role model.
Education
Citrus High School
Inverness, FLSkills
- Customer service
- Reservation management
- Payment processing
- Safety compliance
- Team leadership
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Active listening
- Relationship building
- Organizational skills
- Community engagement
- Front desk operations
Languages
English
Full Professional
Accomplishments
Crystal Harley-Davidson & Boys & Girls Club of Citrus County Youth of the Year 2024
Timeline
Receptionist
Crystal River Kayak and Dive Center
07.2025 - Current
Keystone Member
Boys and Girls Club of Citrus County
08.2023 - 08.2025
Citrus High School