Summary
Overview
Work History
Education
Skills
Timeline
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DeOnte’ Strange

Dallas,Tx

Summary

Experienced customer service representative committed to ensuring customer satisfaction by providing exceptional service and unmatched support.


Knowledgeable machine operator with over 7 years of experience in the manufacturing industry. Proficient in forklift operations and mechanical inspections as well as cable installations, repairs, and improvements.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Infocision Call Center
12.2023 - 08.2024
  • Position involved sales, inbound and outbound calls
  • Handling customer objections, coding calls, processing memberships, client relations, troubleshooting
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.

Forklift Operator

Averitt Warehouse
06.2023 - 12.2023
  • Efficiently operated forklifts while loading and unloading trucks, as well as order picking
  • Assisted in keying in tags for new merchandise to be stored
  • Maintained organization of merchandise in proper locations
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.

Account Manager

Millennium Events
02.2023 - 05.2023


  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Position included team building, sales, leadership, planning, training, client relations, customer service, marketing, financial management, as well as business networking
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Built relationships with customers and community to promote long term business growth.

Cable Technician

Spectrum
08.2022 - 01.2023
  • Installation of new cable and/or WiFi for customer
  • troubleshooting to fix current customer issues
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.

Heavy Machinery Operator

Target Warehouse
08.2021 - 06.2022
  • Operated heavy machinery such as forklifts, and pallet riders for package sorting and distribution
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.

Filler Operator

Ozarka Nestle Waters
09.2019 - 02.2021
  • Established and implemented team assessment meetings, performed safety and quality checks, routine maintenance and sanitation on designated machines to improve production while also cutting back on product loss
  • Engaged in record keeping of tested products, as well as raw materials consumed during shift
  • Streamlined filling operations by maintaining clean, organized, and safe workspaces in accordance with industry standards.
  • Upheld company sustainability goals by following established protocols for recycling waste materials generated during the filling process.

Education

High School -

Hawkins High School
Hawkins, TX
05.2017

Skills

  • Verbal and written communication skills
  • Quality control
  • Driving experience
  • Record keeping
  • Flexibility
  • Time management
  • Team building
  • Leadership
  • Adaptability
  • Self motivation
  • Critical thinking
  • Problem solving skills
  • Organization
  • Creativity
  • Data analysis
  • Marketing
  • Specialized machinery
  • Scheduling
  • Strong work ethic
  • Attention to detail
  • Customer Service

Critical Thinking

Data Entry

Customer Relations

Computer Proficiency

Call Center Operations

Microsoft Outlook

Call Management

Order Processing

Strong Work Ethic

Attention to Detail

Machinery Operation

Power and hand tools

Heavy Lifting

Forklift and Pallet Jack Operation

Networking

Sales management

Timeline

Customer Service Representative

Infocision Call Center
12.2023 - 08.2024

Forklift Operator

Averitt Warehouse
06.2023 - 12.2023

Account Manager

Millennium Events
02.2023 - 05.2023

Cable Technician

Spectrum
08.2022 - 01.2023

Heavy Machinery Operator

Target Warehouse
08.2021 - 06.2022

Filler Operator

Ozarka Nestle Waters
09.2019 - 02.2021

High School -

Hawkins High School

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DeOnte’ Strange