De’Patrius Brown
Freedom Recovery, LLC
Winnsboro,LA
1
Language
1
Certification
13
years of professional experience
Results-driven leader with expertise in team supervision, customer service, and community support. Skilled in managing operations, mentoring diverse individuals, and resolving conflicts while upholding high service standards. Committed to fostering collaborative environments and driving team success. Ready to leverage strong leadership and problem-solving abilities to contribute effectively to organizational goals.
Work History
Lead Technician
1 Year 1 Month- Lead daily operations within a residential substance abuse recovery facility, ensuring residents follow structured schedules and treatment program requirements.
- Supervise and support residents through medication distribution, meals, community meetings, group sessions, and daily living activities.
- Mentor individuals in recovery by providing guidance, encouragement, and accountability to support personal growth and long-term sobriety.
- Assist residents in developing life skills, healthy routines, and positive decision-making strategies that promote independent living.
- Monitor resident behavior and program participation while maintaining a safe, structured, and supportive environment.
- Coordinate resident schedules, including work-release activities, appointments, transportation needs, and treatment-related commitments.
- Serve as a liaison between residents and staff, fostering effective communication and helping resolve conflicts constructively.
- Enforce facility policies and procedures while demonstrating professionalism, empathy, and respect for all residents.
- Document resident activities, incidents, progress updates, and observations to ensure continuity of care and program compliance.
- Promote teamwork and a positive recovery culture by leading through example and encouraging active resident engagement.
- Provide crisis intervention and emotional support when needed, helping residents navigate challenges and remain focused on recovery goals.
- Encourage accountability, self-sufficiency, and personal responsibility to prepare residents for successful reintegration into the community.
- Achievement Statement: Lead and mentor residents through a structured recovery program, helping individuals develop essential life skills, maintain accountability, and build a foundation for long term success and sobriety.
Shipping & Receiving Supervisor
2 Years 7 Months- Supervised daily shipping, receiving, and inventory operations to ensure efficient workflow and accurate product movement.
- Coordinated receiving schedules and operational priorities to maintain inventory accuracy and support business needs.
- Oversaw inventory control procedures and ensured adherence to company standards, policies, and safety requirements.
- Led and developed team members by assigning responsibilities, providing training, and monitoring performance to achieve operational goals.
- Delegated workloads strategically to maximize productivity and ensure timely completion of daily tasks.
- Managed workflow across multiple departments to improve efficiency, communication, and overall store operations.
- Provided team coaching and ongoing guidance to support employee development and accountability.
- Collaborated with management to identify process improvements and implement solutions that enhanced operational performance.
- Monitored operational metrics and addressed challenges proactively to maintain productivity and service-level expectations.
- Fostered a positive, team-oriented work environment by promoting communication, collaboration, and professional growth.
- Ensured compliance with company procedures, workplace safety standards, and inventory management practices.
- Led by example while maintaining high standards of professionalism, organization, and operational excellence.
- Achievement Statement: Successfully led and mentored team members in a fast-paced retail environment by effectively delegating responsibilities, driving accountability, and improving operational efficiency while supporting overall business objectives.
Assistant Manager
6 Years 6 Months- Supervised and coached team members, delegated responsibilities, and monitored performance to maintain productivity and operational excellence.
- Managed employee schedules and coordinated staffing needs to ensure adequate coverage during peak business hours.
- Coordinated employee schedules and staffing needs to optimize coverage during peak hours.
- Resolved customer concerns and escalated issues to management, maintaining a high level of customer satisfaction.
- Oversaw merchandising initiatives, including product placement, promotional displays, and store presentations to optimize sales performance.
- Oversaw inventory management to ensure product availability and minimize shrinkage while maintaining accurate stock levels.
- Monitored pricing accuracy, promotional compliance, and store execution to ensure consistency with company objectives.
- Assisted in reviewing operational reports and performance metrics to identify opportunities for improvement and drive business results.
- Partnered with store leadership to implement process improvements that streamlined operations and elevated customer experience.
- Achievement Statement: Supported the successful operation of a high-volume retail environment by leading team performance, delegating responsibilities, developing employees, and driving operational excellence while consistently delivering exceptional customer service.
Sales Representative
3 Years 1 Month- Achievement Statement: Drove revenue growth and customer retention by building lasting client relationships, consistently achieving sales objectives, and delivering outstanding customer service through a consultative sales approach. Through hard work, attention to detail, strong customer relationships and a consistent display of responsibility and leadership qualities, I was promoted to Assistant Manager.
- Consistently met or exceeded sales goals through effective communication, product knowledge, and customer engagement.
- Generated new business opportunities by prospecting, networking, and following up with leads, leading to a larger customer base.
- Educated customers on product features, benefits, and promotions, enhancing sales and improving customer satisfaction.
- Educated customers on product features, benefits, and promotions to increase sales and customer satisfaction.
- Managed customer accounts and maintained accurate records of sales activities, transactions, and follow-up communications.
- Analyzed customer trends and market opportunities to identify growth potential, supporting revenue maximization efforts.
- Maintained a thorough understanding of product offerings and industry developments to effectively serve customers.
- Assisted in training and mentoring new team members on sales techniques, customer service expectations, and company standards.
- Contributed to team success by sharing best practices, supporting sales initiatives, and promoting a positive work environment.
Education
High school diploma - General Studies
Skills
Leadership: Team management
Staff Supervision
Employee training
Delegation
Mentoring
Leadership: Team Leadership
Staff Supervision
Training & Development
Delegation
Mentoring
Testing and repair
Diagnostic testing
Safety compliance
Resident Engagement
Sales consulting
Conflict Resolution
Verbal communication
Client Advocacy
Professional Strengths: Problem Solving
Organizational management
Task prioritization
Accountability
Professionalism
Certification
First Aid Certification, TWIC Card, Transportation Worker Identification Credential (TWIC), Driver's License, August 2023 to March 2029, CPR Certification
Languages
English - Fluent
Personal Information
Driving License: Driver's License
Timeline
Lead Technician
Freedom Recovery, LLC
08.2025 - CurrentRead More
Shipping & Receiving Supervisor
Circle K
01.2023 - 08.2025Read More
Assistant Manager
Dollar General
07.2016 - 01.2023Read More
Sales Representative
Dollar General
06.2013 - 07.2016Read More
Franklin Parish High School
High school diploma from General Studies
Read More