Deplessis Burrell
Grand Prairie,TX
Summary
United States Army Veteran & Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus
11.2023 - 11.2024
- Customer Service Representative for Marketplace Health Insurance
- Assist Customers with Correcting Application &Submitting Applications for Health Insurance
- Answering any General Questions in reference to Marketplace Health Insurance
- Full basic background check
- Scripted Guidelines/ knowledge base
Technical Analyst
Kelly Services
, TX
06.2022 - 08.2023
Screen share, Appointment Scheduler, Schedule Productsend ins , Remote Troubleshooting
- Promoted in less than 30 days of Employment to A Mac+
Tier 1 Agent
- Phones
- Scripted Guidelines/ Knowledge base
- High Security Standards
- Full basic background check
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05-2013
Skills
- Professional Language
- Positive Attitude
- Data-Driven Technical Analysis
- Remote technical support
- Briefings, reports, and documentation
United States Army Veteran
- Honorably Discharged For The Army in 2014.
Timeline
Customer Service Representative
Maximus
11.2023 - 11.2024
Technical Analyst
Kelly Services
06.2022 - 08.2023
High School Diploma -
Bogalusa High School