DeQuante Martin
Dearborn,MI
Summary
Accomplished Client Communications Specialist with a proven track record at Rocket Connections, enhancing customer satisfaction through expert problem-solving and professional telephone demeanor. A versatile team member who excels in both inbound and outbound calling, I have significantly contributed to process improvements and efficient client communication strategies, demonstrating a results-driven approach and active listening skills.
Overview
10
10
years of professional experience
Work History
Client Communications Specialist
Rocket Connections
07.2022 - Current
- Provided technical support over the phone or via email to clients experiencing difficulties with products or services
- Supported the development of new processes related to client communications
- Implemented a client communications plan to ensure customer satisfaction
Account Executive
Infinity
04.2021 - 07.2022
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly
- Conducted extensive research on target markets to identify optimal pricing strategies
- Cold-called and followed up with prospective customers to promote overall satisfaction and continued business
Assistant Store Manager
Family Dollar
02.2022 - 06.2022
- Maintained organized store environment for customer and employee health and safety
- Coached employees on customer service and selling techniques
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Provided training to new employees on company policies and procedures
Inbound Stower
Amazon
10.2017 - 07.2021
- Ensured that all incoming goods were properly labeled and stored correctly
- Stacked boxes on pallets with precision and accuracy for efficient transportation
- Performed quality checks on products prior to storage or shipment
Crew Manager
White Castle
08.2014 - 08.2017
- Monitored daily tasks to ensure compliance with regulations and company objectives
- Managed store budgeting activities including tracking expenses and ordering supplies
- Efficiently handled customer inquiries related to product availability and pricing
- Trained new hires on proper job procedures while upholding high standards of quality control
Education
High School Diploma -
Mackenzie High School
Detroit, Michigan06.2007
Skills
- Results-Driven Goals
- Active Listening
- Versatile Team Member
- Inbound and Outbound Calling
- Professional Telephone Demeanor
- Problem-Solving Ability
Timeline
Client Communications Specialist
Rocket Connections
07.2022 - Current
Assistant Store Manager
Family Dollar
02.2022 - 06.2022
Account Executive
Infinity
04.2021 - 07.2022
Inbound Stower
Amazon
10.2017 - 07.2021
Crew Manager
White Castle
08.2014 - 08.2017
High School Diploma -
Mackenzie High School
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