DeQuavis Cook
Customer Service Representative
Snellville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Publix Super Markets Inc
Lilburn, GA
11.2016 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and writing rain checks.
- Informed customers on billing procedures, processed payments and provided assistance to send and receive money through Western Union.
Education
Associate of Science - Business Administration
Georgia Perimeter College
Clarkston, GA 08.2017 - 05.2020
Skills
Complaint resolution
Key holder experience
Professional telephone demeanor
Money handling abilities
Retail store support
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 12 staff members.
Hobbies
- Reading
- Video Games
- Walking
- Journaling
- Yoga
Timeline
Associate of Science - Business Administration
Georgia Perimeter College
08.2017 - 05.2020
Customer Service Representative
Publix Super Markets Inc
11.2016 - Current