Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
BusinessAnalyst
DeQuavis Cook

DeQuavis Cook

Customer Service Representative
Snellville,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Publix Super Markets Inc
Lilburn, GA
11.2016 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and writing rain checks.
  • Informed customers on billing procedures, processed payments and provided assistance to send and receive money through Western Union.


Education

Associate of Science - Business Administration

Georgia Perimeter College
Clarkston, GA
08.2017 - 05.2020

Skills

    Complaint resolution

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Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 12 staff members.

Hobbies

  • Reading
  • Video Games
  • Walking
  • Journaling
  • Yoga

Timeline

Associate of Science - Business Administration

Georgia Perimeter College
08.2017 - 05.2020

Customer Service Representative

Publix Super Markets Inc
11.2016 - Current

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