DeQuincy Gothe
Eastpointe,MI
Summary
Dynamic Automotive Service Advisor with a proven track record at Ray Laethem Motor Village, excelling in customer relations and service advising. Leveraged strong communication skills to enhance customer satisfaction and effectively manage warranty claims. Also Skilled in vehicle inspection and repair recommendations, ensuring seamless service experiences and timely resolutions.
Shipping and logistics professional with experience in overseeing operations, ensuring timely and accurate order processing, and improving workflow efficiency. Strong focus on team collaboration, adaptability, and achieving results. Skilled in inventory management, problem-solving, and fostering dependable work environment. Known for reliability and ability to adjust to changing needs, ensuring smooth logistical operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Ray Laethem Motor Village
03.2024 - 03.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Shipping and Receiving Lead
Thyssenkrupp Supply Chain Services
04.2019 - 01.2024
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Organized storage areas to optimize materials movements and minimize labor hours.
Chemical Wood Treater
Hoover Treated Wood
Detroit, MI
06.2016 - 02.2019
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Assisted customers with loading lumber and other various building materials.
- Loaded lumber and building materials into storage facilities.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
- Enhanced lumber yard efficiency by organizing and maintaining inventory.
- Built loads and loaded trucks for outbound delivery.
Education
High School Diploma -
Wayne State University
Detroit, MISkills
- Customer relations
- Customer satisfaction
- Building relationships
- Service advising
- Repair recommendations
- Service writing
- Vehicle inspection
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Shipping procedures
- Receiving protocols
- Packaging
- Barcode scanning
- Forklift operation
- Warehouse management
Accomplishments
- Supervised team of over 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified forklift operator for thyssen krupp and other logistic service companies for over 10 years
Languages
English
Full Professional
Timeline
Automotive Service Advisor
Ray Laethem Motor Village
03.2024 - 03.2025
Shipping and Receiving Lead
Thyssenkrupp Supply Chain Services
04.2019 - 01.2024
Chemical Wood Treater
Hoover Treated Wood
06.2016 - 02.2019
High School Diploma -
Wayne State University
Similar Profiles
Jack HeyJack Hey
Diagnostic Technician at Ray Laethem Motor VillageDiagnostic Technician at Ray Laethem Motor Village
Riley ScroyRiley Scroy
Auto Body Technician at Ray Laethem Buick GMCAuto Body Technician at Ray Laethem Buick GMC
Noah OlveraNoah Olvera
Technician Trainee at Ray LaethemTechnician Trainee at Ray Laethem
DEJA ROBINSONDEJA ROBINSON
Co-Owner / Safety Instructor at Private Personal Protection Training BusinessCo-Owner / Safety Instructor at Private Personal Protection Training Business
Sharia MasonSharia Mason
Pre Post / Endoscopy Tech at St.Mary Mercy HospitalPre Post / Endoscopy Tech at St.Mary Mercy Hospital