Dequincy Liggins
Houston
Summary
I am a highly adaptable person with extensive experience in food and customer service. Skilled in multitasking and effective communication, contributing to streamlined operations and exceptional customer experiences. I'm eager to leverage expertise in a dynamic team environment and enjoying every moment while doing so! I have been recognized many times for maintaining a positive environment while efficiently processing transactions and enhancing guest satisfaction. I am pursuing a role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am also a fun guy that knows how to have fun while completing my job professionally!
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Whatabuger
Houston, TX
06.2024 - Current
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service, ensuring a positive dining experience.
- Handled cash and credit payments accurately, maintaining register balance.
- Collaborated with team members to streamline drive-thru operations.
- Assisted in training new staff on company procedures and service standards.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of work area to meet health standards.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant (Grill and Fry Station) to provide additional support during busy periods.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Upsold additional products and services to customers to boost sales.
Grill Cook
Whatabuger
Houston, TX
06.2024 - Current
- Grilled burgers and prepared menu items according to quality standards.
- Maintained cleanliness of grilling stations and kitchen equipment.
- Collaborated with team members to ensure timely food delivery.
- Monitored food temperatures to guarantee safety and quality compliance.
- Assisted in training new staff on cooking techniques and safety procedures.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Cleaned and maintained kitchen equipment regularly.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
Fryer
Whatabuger
Houston, TX
06.2024 - Current
- Operated fryers to prepare high-quality food items efficiently.
- Ensured adherence to food safety and sanitation standards consistently.
- Trained new staff on fryer operation and food preparation techniques.
- Monitored cooking times and temperatures to maintain product quality.
- Collaborated with team members to optimize kitchen workflow and efficiency.
- Conducted routine maintenance checks on frying equipment for reliability.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Assisted management in maintaining accurate records of food supplies, equipment maintenance, and other operational aspects for optimal performance.
Front Counter Crew Member
Whataburger
Houston, TX
06.2024 - Current
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours and special promotions.
- Trained new crew members on operational procedures and customer interaction best practices.
- Monitored inventory levels at the front counter, assisting in restocking supplies as needed.
- Resolved customer complaints promptly, fostering positive relationships and retention of patrons.
- Assisted in executing promotional campaigns, effectively engaging customers and increasing sales volume.
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Participated in regular training sessions to stay updated on menu offerings and company policies.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
- Led efforts to maintain store cleanliness throughout the day, contributing to a pleasant dining environment for customers.
- Supported kitchen staff by assembling orders quickly and accurately, reducing wait times for customers.
Education
High School Diploma -
Spring Woods High School
Houston, TX05-2026
Skills
- Cleaning and sanitation
- Excellent communication
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Taking and preparing orders
- Flexible schedule
- Food service
- Drive-thru system familiarity
- Stress tolerance
- POS systems
Timeline
Drive-Thru Cashier
Whatabuger
06.2024 - Current
Grill Cook
Whatabuger
06.2024 - Current
Fryer
Whatabuger
06.2024 - Current
Front Counter Crew Member
Whataburger
06.2024 - Current
High School Diploma -
Spring Woods High School