DERDELEY SAINTIL
Patient Care Specialist
Irvington,NJ
Summary
Dynamic Medical Assistant with a proven track record at UTHealth Houston, excelling in patient education and vital signs measurement. Recognized for outstanding communication skills and a strong ability to manage confidential paperwork, ensuring compliance and enhancing patient care. Committed to fostering teamwork and delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Summit healthcare
Florham Park, New Jersey
09.2023 - Current
- Managed patient records and maintained confidentiality in compliance with regulations.
- Communicated effectively with healthcare providers to coordinate patient care.
- Assisted patients with scheduling and confirming appointments efficiently.
- Processed insurance information and verified eligibility for services provided.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Educated patients on procedures, policies, and available services at the facility.
- Utilized electronic health record systems to update patient information accurately.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Applied HIPAA privacy and security regulations while handling patient information.
Logistics Specialist
Stevens Transport
Dallas, TX
05.2022 - 08.2023
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Implemented strategies to reduce transportation costs while maintaining high service levels.
- Monitored freight costs to ensure compliance with company budget guidelines.
- Processed invoices for payment in a timely manner according to established procedures.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
Credentialing Specialist
Sevaro Health
East Brunswick, NJ
01.2019 - 03.2022
- Attended meetings and seminars related to healthcare industry regulations and trends.
- Prepared correspondence for various departments concerning credentialing updates or requests for additional information.
- Provided support in responding to inquiries from external parties regarding credentialing information.
- Collaborated with internal teams regarding provider contracts and agreements.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Volunteer as Clinical Technician/ Health
Union county of health management
Union County, NJ
04.2020 - 09.2021
- Keeping the lab clean and all equipment in working order.
- Processes registration requests for Covid-19 testing.
- Collected and prepared samples to complete general laboratory assessments and microscopic analyses.
- Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Documented patient medical information while following privacy procedures.
- Maintained clean and fully operational laboratory equipment.
- Communicated with teammates and various departments within facility for smooth transfer of information and operations.
Behavior Technician
Tender Heart Supportive Services
Newark, NJ
01.2018 - 03.2020
- Led clients with autism aged 2-19 to achieve a greater independence in their home and community.
- Worked directly with clients in the field, observed behavior, collected data, measured client's independent success, calculated percentages, and reported results to employer and client guardians daily.
- Trained teachers and guardians of children with autism in the four functions of behavior, implemented behavioral goals, and modeled teaching strategies.
- Communicated with clients, employers, and schedulers daily with Microsoft Outlook, text messaging, and phone calls.
Education
Bachelor of Science Degree - Biology
Kean University
01.2021
General Science degree -
Essex County College
01.2017
Skills
- Outstanding communication skills
- Problem solving skills
- Critical thinker
- Quick learner
- Good customer-relations background
- Demonstrated ability to assess situations and respond appropriately
- Experience in handling confidential paperwork
- Work well as a team player
- Patient education
- Vital signs measurement
- Electronic health records
- Insurance claim filing
- Appointment setting
- Healthcare software proficiency
- Medical office management
- Professionalism and ethics
References
References available upon request
Personal Information
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Timeline
Patient Service Specialist
Summit healthcare
09.2023 - Current
Logistics Specialist
Stevens Transport
05.2022 - 08.2023
Volunteer as Clinical Technician/ Health
Union county of health management
04.2020 - 09.2021
Credentialing Specialist
Sevaro Health
01.2019 - 03.2022
Behavior Technician
Tender Heart Supportive Services
01.2018 - 03.2020
Bachelor of Science Degree - Biology
Kean University
General Science degree -
Essex County College
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