Derea Lilly
Clinton,MD
Summary
Dedicated housing and social services professional with extensive experience in case management, client assessment, housing placement coordination, and program administration. Demonstrated success in maintaining compliance with federal and local regulations, preparing detailed reports, monitoring program performance, and implementing process improvements to support organizational goals. Strong background in stakeholder engagement, resource coordination, data analysis, and service delivery, with a proven ability to foster positive relationships and drive measurable outcomes for individuals and families seeking housing stability and supportive services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Case Manager
Friendship Place
04.2022 - 05.2026
- Coordinate housing activities with multiple stakeholders, ensuring smooth operations and compliance with housing regulations.
- Conduct trend analysis to assess client turnover and develop strategies to improve housing stability.
- Maintain accurate case records and reports, ensuring timely submissions for internal audits and compliance reviews.
- Collaborate with partner agencies and landlords to resolve operational issues, streamline communication, and enhance service delivery.
- Developed resource management plans that reduced client service gaps by 20%.
- Evaluate program effectiveness, implementing process improvements to better meet client needs.
Family Support Worker
North Capital Collaborative
11.2017 - 04.2020
- Designed and implemented action plans for families, improving their integration into social and economic systems.
- Assisted in the preparation and dissemination of case progress reports for management and compliance reviews.
- Performed detailed assessments to identify client needs, ensuring alignment with program objectives.
- Provided proactive recommendations for resource allocation to improve client retention and satisfaction.
- Enhanced service delivery efficiency, leading to a 15% increase in family stabilization rates.
Case Manager
Metropolitan Educational Solutions
10.2015 - 11.2017
- Supported human resources functions by preparing client documentation and processing housing applications in compliance with D.C. housing regulations.
- Developed and updated service plans to address client-specific needs and ensure compliance with program standards.
- Contributed to staff training and onboarding, improving team performance and compliance awareness.
- Played a key role in reducing housing application processing times by 30% through process optimization.
Education
Business -
University of Maryland
01.2021
Social Work Studies - undefined
University of the District of Columbia
01.2013
High School Diploma - undefined
Suitland High School
01.2004
Skills
- Case Management
- Housing Placement Coordination
- Client Advocacy
- Client Intake and Assessment
- Program Compliance Monitoring
- Documentation
- Social Work
- Individual Service Planning
- MS Office
- Time Management
- Systems: OCTO, Credible, Kronos
- Multitasking and organization
- Team collaboration
- HIPAA compliance
Certification
- TCP Annual Trainings
- First Aid & CPR Certified
- HUD Compliance Training (DHS Quarterly Training)
- DC Notary Agent
Timeline
Sr. Case Manager
Friendship Place
04.2022 - 05.2026
Family Support Worker
North Capital Collaborative
11.2017 - 04.2020
Case Manager
Metropolitan Educational Solutions
10.2015 - 11.2017
Social Work Studies - undefined
University of the District of Columbia
High School Diploma - undefined
Suitland High School
Business -
University of Maryland