Summary
Overview
Work History
Education
Timeline
Skills
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Derek Argueta

Derek Argueta

Engineering
Rialto,CA

Summary

Dynamic Customer Service Representative with a proven track record at AutoZone, excelling in problem resolution and active listening. Expertly managed high-stress situations, enhancing customer loyalty through empathetic complaint resolution. Skilled in data entry and product knowledge, consistently delivering satisfactory outcomes for both clients and the company.

Overview

1
1
year of professional experience

Work History

Customer Service Representative Customer Satisfact

AutoZone
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Occasionally helped customers apply parts bought from the company.

Education

Etiwanda High School
13500 Victoria St, Rancho Cucamonga, CA 91739

Engineering

Chaffey College
Rancho Cucamonga, CA
2025.05 - Current

Timeline

Engineering

Chaffey College
2025.05 - Current

Customer Service Representative Customer Satisfact

AutoZone
11.2024 - Current

Etiwanda High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Product knowledge
  • Product sales

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