Derek Bolden
Flagstaff,AZ
Overview
40
40
years of professional experience
Work History
Customer Service Representative
FedEx
Flagstaff
11.1983 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Chemistry
University of Virginia
Charlottesville, VA01.1984
Skills
- Data Collection
- Product Knowledge
- Information Security
- Paperwork Processing
- Complaint Resolution
- Document Control
- Conflict Mediation
- Clerical Support
Timeline
Customer Service Representative
FedEx
11.1983 - Current
No Degree - Chemistry
University of Virginia