Derek Brooks
Salt Lake City,UT
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
G2 Secured Staff (Alaska Airline)
Salt Lake City, Utah
01.2025 - Current
- Assisted passengers with check-in and boarding procedures efficiently.
- Managed luggage handling and ensured proper loading onto aircraft.
- Communicated flight information to passengers clearly and promptly.
- Resolved passenger inquiries and complaints with professionalism and care.
- Monitored gate operations and coordinated boarding processes effectively.
- Provided support during irregular operations to assist affected passengers.
Assistant Manager (Direct Support Professional)
Another Option Inc.
Kelso, Washington
05.2019 - 12.2024
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored health and well-being of clients and reported significant health changes.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored client's well-being, safety and comfort under physician direction.
Passenger Service Agent
Swissport (Spirit Airlines)
Denver, Colorado
01.2017 - 05.2019
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
Education
High School Diploma -
McKinley High School
Honolulu, HI05-2015
Skills
- Check-in procedures
- Luggage handling
- Flight information communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Effective communication
Timeline
Passenger Service Agent
G2 Secured Staff (Alaska Airline)
01.2025 - Current
Assistant Manager (Direct Support Professional)
Another Option Inc.
05.2019 - 12.2024
Passenger Service Agent
Swissport (Spirit Airlines)
01.2017 - 05.2019
High School Diploma -
McKinley High School