Derek Brown
Welches,OR
Summary
Dynamic and resourceful professional with a proven track record at Mountain Life Clinic, excelling in customer service excellence and time management. Proficient at enhancing patient experiences while ensuring compliance with HIPAA regulations. Recognized for training new staff and resolving customer inquiries efficiently, contributing to a positive and organized environment.
Overview
4
4
years of professional experience
Work History
Busser
Chicali Cantina
Welches, OR
08.2023 - Current
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Verified that all guests had been served before leaving their table after the meal was completed.
- Delivered excellent customer service by being friendly and accommodating guest needs.
Clinic Assistant
Mountain Life Clinic
Welches, OR
05.2021 - Current
- Prepared treatment rooms for patient visits by cleaning surfaces and ensuring that all necessary supplies were available.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Directed and escorted patients to treatment areas per appointment plans.
- Provided assistance to clinical staff as needed throughout the day.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Checked out patients at end of visit, and scheduled follow up appointments.
Day Use Attendant
Alaska recreational management
Government Camp, OR
07.2024 - 09.2025
- Assisted customers with inquiries and provided information about services.
- Handled cash transactions accurately and efficiently during peak hours.
- Maintained cleanliness and organization of work areas and equipment.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints swiftly to enhance satisfaction experience.
- Greeted customers, answered their questions and provided them with assistance.
Education
Bachelor of Science - Forestry
Oregon State University
Corvallis, OR06-2028
High School Diploma -
Sandy High School
Sandy, OR06-2024
Skills
- Quality assurance
- Interpersonal relations
- Resourcefulness
- Team collaboration
- Customer service excellence
- Time management
Affiliations
- Sandy High School Tennis Team
- Mission trip to Costa Rica serving indigenous families
- Volunteer for Lion's Club, church and assistance to neighbors in need
Timeline
Day Use Attendant
Alaska recreational management
07.2024 - 09.2025
Busser
Chicali Cantina
08.2023 - Current
Clinic Assistant
Mountain Life Clinic
05.2021 - Current
Bachelor of Science - Forestry
Oregon State University
High School Diploma -
Sandy High School