Derek Creelman
Rhode Island Hospital
Johnston,RI
18
years of professional experience
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in customer service and in high stress environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Work History
Unit Secretary Psychiatric Emergency Service
5 Years 3 Months- Maintained patient confidentiality in line with HIPAA regulations.
- Managed 60+ incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with patient needs.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Unit Assistant
13 Years 2 Months- Maintained strong education of medical terminology and information regarding medical equipment.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Maintained adequate stock of supplies and equipment to meet patient needs.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Delivered 65+ meals daily and with specific attention to dietary restrictions. Problem solved any issues that arose during the delivery of meal trays.
Education
Bachelor of Arts - Liberal Arts And General Studies
Associate of Arts - General Studies
Skills
Document Management
Incoming Call Management
Patient Database Updates
Nursing Station Operations
Patient Data Confidentiality
Clinical Support
Customer Service
Timeline
Unit Secretary Psychiatric Emergency Service
Rhode Island Hospital
05.2021 - CurrentRead More
Unit Assistant
Rhode Island Hospital
03.2008 - 05.2021Read More
Community College of Rhode Island
Associate of Arts from General Studies
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Rhode Island College
Bachelor of Arts from Liberal Arts And General Studies
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