TAYLOR POPE
Essex,MD
Summary
Dynamic professional with extensive medical office experience. Excelling in patient intake coordination and HIPAA compliance. Proven ability to enhance patient flow and communication, demonstrating strong organizational skills and empathy. Adept at utilizing EMR systems to optimize patient care and streamline operations in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Services Unit Secretary
MedStar Franklin Square Medical Center
Baltimore, MD
05.2025 - Current
- Ability to handle the flow of fast-paced admitting to Emergency Room
- Admitted field and transferred patients to unit, ensuring accurate and timely processing.
- Facilitated communication with specialists to address patient needs.
- Ability to use computer systems in order to access and manage patient data.
- Organized work priorities, managed multiple duties simultaneously, and functioned effectively in high-stress situations.
- Highly effective communication and interpersonal relationship skills are required to effectively interact with patients, families, nurses and other staff.
- Maintained confidentiality of all patient data, safeguarding sensitive information across verbal, written, and electronic formats.
- Medical inpatient and outpatient experienceSupports patient and family interactions with empathy and professionalism.
- Implements innovative strategies for patient data confidentiality.
- Analyzes workflow to optimize multi-tasking in high-stress environments.
- Efficiently manages patient intake and data recording in the ER
- Streamlines patient admissions, enhancing unit's capacity to handle emergencies.
- Facilitated communication between clinical staff and specialists for timely consultations.
Patient Service Coordinator
Katzen Eye Group
Baltimore, MD
02.2025 - 06.2025
- Acted as the first point of contact for patients by greeting, checking in/out, and directing them to appropriate services, creating a professional and welcoming environment.
- Scheduled and confirmed appointments, managed provider calendars, and handled inbound/outbound calls to support efficient patient flow.
- Verified patient demographics and insurance eligibility, processed co-pays/deductibles, and ensured accurate billing and documentation.
- Delivered high-quality customer service, resolving patient concerns with empathy, professionalism, and attention to detail.
- Maintained HIPAA compliance while updating medical records in EMR/EPM systems (NextGen, Clearwave).
- Resolved patient concerns with empathy and professionalism, ensuring satisfaction and building trust through attentive service.
Trauma Resuscitation Unit Secretary
University of Maryland R Adams Cowley Shock Trauma Center
Baltimore, MD
11.2023 - 09.2024
- Managed fast-paced admitting process for trauma resuscitation, ensuring timely patient entry and data accuracy.
- Admitting field and/or transferred trauma patients to the (13 bedded) unit
- Facilitated specialist consultations to enhance treatment options for patients.
- Ability to use computer systems in order to access and manage patient data.
- Ability to organize work priorities, perform several duties simultaneously, and function in stressful situations.
- Highly effective communication and interpersonal relationship skills are required to effectively interact with patients, families, nurses and other staff.
- Demonstrates a professional and customer-oriented appearance and demeanor at all times.
- Ability to maintain confidentiality of all patient data (verbal, written, electronic).
- Medical inpatient and outpatient experienceSupports patient and family interactions with empathy and professionalism.
- Implements innovative strategies for patient data confidentiality.
- Analyzes workflow to optimize multi-tasking in high-stress environments.
- Coordinated patient intake and data recording for high-volume trauma unit, supporting effective treatment and care.
- Streamlined admissions process to improve unit's responsiveness to emergency cases.
- Facilitated communication between clinical staff and specialists.
Patient Service Coordinator
FSH Women's Heath Pavilion
Baltimore County, MD
02.2023 - 11.2023
- Verified pre-authorizations with insurance, ensuring compliance and minimizing delays in patient care.
- Verify pre-authorizations with insurance, ensuring compliance and reducing delays.
- Schedule appointments and procedures, coordinating with physicians and OR availability.
- Maintain and update patient files, ensuring accurate and current information for physicians.
- Assist physicians, technicians, and medical assistants, enhancing team efficiency.
- Provided critical support to physicians and medical staff, ensuring seamless patient care.
- Developed scheduling templates, improving appointment coordination for medical staff.
- Streamlined OR bookings, aligning patient needs with physician schedules for efficient surgical planning.
- Pioneered new efficiency protocols for surgery preparations.
Logistics/Transportation
BWI2 Amazon Fulfillment Center
Baltimore, MD
01.2021 - 02.2023
- Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary
- Organized transportation activities, including storage of goods and managing information from point of origin to delivery.
- Coordinated and tracked movement of goods through logistic pathways to ensure compliance with delivery schedules
- Implemented a real-time tracking system to monitor logistics efficiency.
- Reviewed freight rates and analyzed transportation costs to optimize budget allocation
- Maintain quality throughout the logistic processes
- Implement a real-time tracking system to monitor logistics efficiency.
- Analyze logistic pathways to improve delivery timeliness.
- Train team on new software to increase information management accuracy.
Patient Service Representative
The Johns Hopkins Hospital
Baltimore, MD
08.2022 - 12.2022
- Streamlined patient and visitor flow, improving efficiency and satisfaction.
- Facilitated communication among patients and staff, creating a supportive care environment.
- Orchestrated high-impact patient service initiatives, boosting care quality.
- Communicated effectively to support patients and staff, fostering a positive care environment.
- Provided empathetic patient support, ensuring a comforting healthcare environment.
- Coordinated patient service initiatives that enhanced overall care quality.
- Maintained precise records of patient interactions, ensuring high-quality service delivery.
- Implemented innovative strategies to manage patient care area traffic, setting a performance benchmark.
- Introduced digital tools for patient interaction tracking, increasing accuracy.
Amazon Process Assistant
BWI2 Amazon Fulfillment Center
Baltimore, MD
09.2020 - 08.2022
- Led daily department operations, allocated labor, and communicated with suppliers, ensuring smooth workflow.
- Tracked and reported labor hours to optimize resource allocation and enhance operational success.
- Trained associates, verified SOP compliance, and coached on safety, enhancing team performance and safety standards.
- Reviewed and updated SOPs to ensure compliance and streamline workflows.
- Analyzed daily management processes to streamline operations and reduce downtime.
- Enhanced associate performance through targeted coaching and safety training.
- Coached associates on safety and performance standards, fostering a safer and more effective work environment.
- Provided vacation coverage for Area Managers, ensuring continuity and consistency in management.
Learning Ambassador
BWI2 Amazon Fulfillment Center
Baltimore, MD
02.2019 - 08.2020
- Pioneered comprehensive cross-training programs, preparing associates for versatile roles.
- Monitored associate performance, retraining when necessary to uphold high standards.
- Trained 50+ new associates, ensuring smooth onboarding and role adaptation.
- Monitored and improved associate performance, retraining when necessary to maintain high standards.
- Monitored associate progress, ensuring high standards in training and departmental knowledge.
- Provided continuous support and guidance, boosting associate confidence and skill levels.
- Energized and engaged new team members, fostering a collaborative and dynamic work environment.
- Developed role-specific training modules, enhancing team efficiency and adaptability.
- Mentored associates proactively, fostering improved morale and overall performance.
Teacher Assistant
Simply Mervolous Childcare Development Center
08.2014 - 05.2017
- Developed and taught educational lesson plans for children aged 2-5, fostering early learning in Math, English, and Science.
- Maintained cleanliness and organization of classroom and bathroom, promoting a safe and hygienic learning environment.
- Fostered a positive learning atmosphere, significantly boosting student morale and participation.
- Provided crucial support in student assessments, enhancing educational outcomes.
- Communicated with parents about their child's development, ensuring transparency and collaborative growth.
- Created and enforced safety rules and emergency plans, enhancing student safety and preparedness.
- Assisted in classroom setup and decoration for new school years, ensuring an engaging learning environment.
- Implemented meal plans adhering to health standards, addressing diverse dietary needs.
- Fostered a positive learning atmosphere, enhancing student morale and participation.
- Introduced multimedia tools to enhance interactive learning for children.
Education
SCIENCE (AS) -
CCBC
Essex, MD03-2028
CHILD DEVELOPMENT -
Mergenthaler Vocational-Technical High School
Baltimore, MD06-2017
Skills
- Medical office experience
- Medical staff support
- Client services
- Procedure coordination
- Warehouse management
- Medical documentation
- Tiger connect
- Leadership
- Ob/Gyn
- Medical terminology
- Insurance verification
- Childhood development
- Appointment scheduling
- Operations management
- Patient intake coordination
- Windows
- Microsoft Powerpoint
- Microsoft Outlook
- Organizational skills
- ICD-9
- Office management
- Documentation review
- Writing skills
- Med connect
- Team coordination
- Medical file maintenance
- Surgical coordination
- Document management
- Patient data management
- Microsoft Access
- Medical receptionist
- Clinic
- HIPAA
- Customer support
- Management
- Emergency response
- Computer hardware
- Records management
- Triage
- Confidentiality maintenance
- Typing
- Onbase
- Analysis skills
- Trauma response
- Epic
- EMR systems
- Patient care optimization
- Front desk
- Time management
- Inventory control
- Microsoft Office
- Microsoft Word
- EHR systems
- Workers' compensation law
- Google Suite
- Personal injury law
Certification
CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Emergency Services Unit Secretary
MedStar Franklin Square Medical Center
05.2025 - Current
Patient Service Coordinator
Katzen Eye Group
02.2025 - 06.2025
Trauma Resuscitation Unit Secretary
University of Maryland R Adams Cowley Shock Trauma Center
11.2023 - 09.2024
Patient Service Coordinator
FSH Women's Heath Pavilion
02.2023 - 11.2023
Patient Service Representative
The Johns Hopkins Hospital
08.2022 - 12.2022
Logistics/Transportation
BWI2 Amazon Fulfillment Center
01.2021 - 02.2023
Amazon Process Assistant
BWI2 Amazon Fulfillment Center
09.2020 - 08.2022
Learning Ambassador
BWI2 Amazon Fulfillment Center
02.2019 - 08.2020
Teacher Assistant
Simply Mervolous Childcare Development Center
08.2014 - 05.2017
SCIENCE (AS) -
CCBC
CHILD DEVELOPMENT -
Mergenthaler Vocational-Technical High School