Derek Diegert
Enola,PA
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Baps Paint
Lemoyne, PA
11.2024 - 08.2025
- Assisted customers with product inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain stock availability for customer needs.
- Processed customer orders efficiently through internal systems, ensuring accuracy and timeliness in fulfillment.
- Resolved customer complaints by identifying issues and providing effective solutions, improving overall service quality.
Outfitter
Bass Pro Shops
Harrisburg, PA
09.2024 - 11.2024
- Assisted customers in selecting outdoor gear and equipment, enhancing their shopping experience.
- Maintained organized merchandise displays to promote product visibility and accessibility.
- Provided knowledgeable support on product features and benefits to facilitate informed purchasing decisions.
- Collaborated with team members to achieve sales goals and improve store performance.
Inspection Technician
Car Nation
Harrisburg, PA
02.2024 - 09.2024
- Conducted thorough inspections of vehicles to ensure compliance with safety standards.
- Utilized diagnostic tools and equipment to identify mechanical deficiencies and recommend repairs.
- Collaborated with service technicians to streamline inspection processes and enhance service quality.
- Maintained detailed records of inspection results, ensuring accuracy and compliance with regulatory requirements.
- Trained new team members on inspection procedures and safety protocols to uphold operational efficiency.
- Coordinated with management to establish best practices for vehicle assessment and evaluation protocols.
Automotive Maintenance Technician
Meineke Car Care
Harrisburg, PA
03.2023 - 02.2024
- Maintained clean work environment, adhering to safety protocols and best practices consistently.
- Assisted in training new technicians on equipment use and maintenance procedures effectively.
- Recommended parts and services based on thorough inspections, fostering client trust and retention.
- Implemented preventive maintenance schedules, reducing vehicle downtime for customers significantly.
- Repaired or replaced faulty electrical components, enhancing vehicle performance and reducing potential hazards.
Lead Technician
Team One
Mechanicsburg, PA
10.2022 - 11.2023
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored junior technicians on equipment usage and maintenance techniques.
- Streamlined workflows to enhance productivity and reduce downtime across the team.
- Conducted regular inspections to maintain quality standards and identify areas for improvement.
- Evaluated equipment performance data to drive decisions on repairs and replacements.
- Fostered a team-oriented environment, promoting open communication and collaboration among staff members.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
Inspection and Emissions Technician
Alfaros
Mechanicsburg, PA
09.2022 - 10.2022
- Monitored emissions levels to ensure compliance with environmental regulations.
- Conducted routine inspections of equipment to identify potential issues and maintain operational efficiency.
- Assisted in documenting findings and preparing reports for regulatory submissions.
- Performed maintenance on emissions monitoring equipment to ensure accuracy and reliability.
- Provided excellent customer service by explaining testing procedures and answering questions regarding emissions regulations.
- Test drove vehicles following repair work to check for any remaining issues.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
Inspection and Emissions Technician
Meineke Discount Mufflers and Brakes
Harrisburg, PA
06.2022 - 08.2022
Automotive Maintenance Technician
Rippin Rides
New Cumberland, PA
06.2021 - 06.2022
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety.
- Conducted routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools to identify issues, enhancing repair accuracy and customer satisfaction.
- Collaborated with team members to streamline service processes, improving workflow efficiency.
Education
Automotive Technology - Automotive Technology
Harrisburg Area Community College
Harrisburg, PA05-2016
GED -
Central Dauphin High School
Linglestown, PA05-2005
Timeline
Customer Service Specialist
Baps Paint
11.2024 - 08.2025
Outfitter
Bass Pro Shops
09.2024 - 11.2024
Inspection Technician
Car Nation
02.2024 - 09.2024
Automotive Maintenance Technician
Meineke Car Care
03.2023 - 02.2024
Lead Technician
Team One
10.2022 - 11.2023
Inspection and Emissions Technician
Alfaros
09.2022 - 10.2022
Inspection and Emissions Technician
Meineke Discount Mufflers and Brakes
06.2022 - 08.2022
Automotive Maintenance Technician
Rippin Rides
06.2021 - 06.2022
Automotive Technology - Automotive Technology
Harrisburg Area Community College
GED -
Central Dauphin High School