Derek Doeden
Peoria,AZ
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Focused and enthusiastic offering highly productive client rapport and marketing know-how. Specializes in business-to-consumer sales. Customer Oriented and successful at consistently delivering highest quality service. Fast worker focused on going extra mile to sell more and keep customers happy. Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Forward-thinking with proven history of leadership, planning and problem solving.
Overview
8
8
years of professional experience
Work History
Underwriting Service Associate
Chubb Group of Insurance
Phoenix, AZ
09.2024 - Current
- Underwriting service responsibilities including: Endorsement request, BORs, Auto Line Rating Processes, Rewrites, Cancellations and Billing discrepancy resolution
- Adherence to underwriting authority, compliance and regulations, business strategies and corporate standards
- Daily workload management of our Snall Commercial Inventory Management System and UW Service mailbox to meet Service Level Agreements with underwriters and agents
- Build and maintain a result-oriented relationship with the underwriters to drive overall results including profitability, growth and retention
Processing Service Representative
Chubb Group of Insurance
Phoenix, AZ
09.2022 - 09.2024
- Maintained productivity and quality standards at all times
- Investigated and resolved UA/UW inquiries and complaints quickly
- Processed assigned work orders according to defined workflows and guidelines to deliver a quality product and internal customer service
- Ability to balance both quality and productivity expectations within a high-volume transactional work environment to help meet business customer service demands
- Ensure that all policy documentation is complete, accurate, and complies with company policy
Sales Consultant
Tmoblie/Connectivity Source
Glendale, AZ
04.2022 - 08.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Created successful strategies to develop and expand customer sales.
Kitchen Manager
Tailgaters Bar & Grill
Cave Creek, AZ
06.2017 - 01.2022
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
Education
High School Diploma -
Liberty High School
Peoria, AZ05.2017
Skills
- Sales Strategies
- Strategic Account Development and Management
- Sales Proposal Creation
- Customer Relationship Management
- Lead Generation
- Inside and Outside Sales
- Product and Service Knowledge
- Relationship Selling
- Sales Closing
- Sales Development
- Customer Retention Abilities
- Customer Needs Assessment
- Complex Problem Solving
- Teamwork and Collaboration
- Staff Training
- Team Leadership
- Team Building
- Employee Development
- Hiring and Training
- Employee Coaching and Motivation
- Customer Relations
- Staff Training and Development
Timeline
Underwriting Service Associate
Chubb Group of Insurance
09.2024 - Current
Processing Service Representative
Chubb Group of Insurance
09.2022 - 09.2024
Sales Consultant
Tmoblie/Connectivity Source
04.2022 - 08.2022
Kitchen Manager
Tailgaters Bar & Grill
06.2017 - 01.2022
High School Diploma -
Liberty High School